Guidelines and procedures
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Support at Home transition: delivering services to older Aboriginal and Torres Strait Islander people
This guidance supports aged care providers, including those in rural and remote communities, as they prepare for the transition to Support at Home. It includes information on meeting your responsibilities in a culturally meaningful way. -
Support at Home booklet for Aboriginal and Torres Strait Islander people
Support at Home helps older people live at home for longer. This booklet provides information about the program for older Aboriginal and Torres Strait Islander people, their families and carers -
Support at Home program manual – A guide for registered providers
The Support at Home program manual is a guide designed to assist registered providers to understand and comply with the Support at Home program rules, procedures and obligations. -
Guide for Short-Term Restorative Care providers transitioning to the Restorative Care Pathway
This guide will assist Short-Term Restorative Care providers to transition to the Support at Home program. It includes information about the new Restorative Care Pathway, transition scenarios for STRC clients, transition activities for STRC providers and STRC transition FAQs. -
Support at Home: Guidance for providers on service agreements
This document provides guidance to providers of in-home aged care about service agreements under the Support at Home program. -
Support at Home – Checklist for providers on service agreements
A checklist to assist in-home aged care providers on service agreements for the Support at Home program. -
Support at Home – Template for service agreements
A template to assist in-home aged care providers on service agreements for the Support at Home program. -
Guidance for Support at Home care partners
This resource contains information that will help care partners to prepare for Support at Home and support HCP care recipients transition to the Support at Home program. -
Support at Home program provider transition guide
This document gives guidance on the actions Home Care Package providers and Short-Term Restorative Care providers should take to be operationally ready to transition to the Support at Home program. -
Support at Home program claims and payments business rules guidance
This document gives business guidance on claims and payments for providers who will be operating under Support at Home from 1 November 2025. -
Support at Home User Guide – submitting claims to the Aged Care Provider Portal
The Support at Home User Guide explains how providers can submit Support at Home payment claims through the Services Australia Aged Care Provider Portal (ACPP). -
Submit a Support at Home claim
This is a step-by-step guide on how to complete claims for the Support at Home program using the Services Australia Aged Care Provider Portal (ACPP) from 1 July 2025. -
Support at Home monthly statement template
This document is an example of the monthly statement that providers will send to their participants under the Support at Home program. Providers’ templates may look different. -
Restorative Care Pathway Clinical Guidelines
This resource provides clinical recommendations for the delivery of the Restorative Care Pathway under the Support at Home program. -
Support at Home guidance for General Practitioners
This provides practical steps to enable General Practitioners (GPs) to continue to play a critical role in supporting older people to live at home for longer. -
Support at Home guidance for health professionals
This resource provides practical steps to enable community health practitioners to continue to play a critical role in supporting older people to live at home for longer.
Letters
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Letter to older people about the Support at Home program – full pensioner approved before 12 September 2024
A copy of the letter sent to older people who are full pensioners and approved for a Home Care Package before 12 September 2024. The letter provides more information about the estimated financial contribution to aged care. -
Letter to older people about the Support at Home program – full pensioner approved after 12 September 2024
A copy of the letter sent to older people who are full pensioners and approved for a Home Care Package after 12 September 2024. The letter provides more information about the estimated financial contribution to aged care. -
Letter to older people about the Support at Home program – part-pensioner approved before 12 September 2024
A copy of the letter sent to older people who are part-pensioners and approved for a Home Care Package before 12 September 2024. The letter provides more information about the estimated financial contribution to aged care. -
Letter to older people about the Support at Home program – approved after 12 September 2024 or financial information not disclosed
A copy of the letter sent to older people who were approved for a Home Care Package after 12 September 2024 or have not disclosed financial information. The letter provides more information about the estimated financial contribution to aged care. -
Support at Home letters – Frequently asked questions for older people
This resource answers some frequently asked questions from older people about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients. -
Support at Home letters – Frequently asked questions for providers
This resource answers some frequently asked questions from providers about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients. -
Letter to older people approved for Home Care Packages after 12 September 2024
A copy of the letter sent to older people approved for a Home Care Package after 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025.
Fact sheets
Webinars
Webinar slides
Reports
Videos
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56:36Support at Home program update for older people, families and carers – Webinar video
This webinar gave older people, families and carers an update on the Support at Home program, including information for existing care recipients transitioning into Support at Home from 1 July 2025. -
1:01:46Support at Home program questions and answers session – Older people, families and carers – Webinar recording
This targeted questions and answers session provided an opportunity to ask questions about the Support at Home program and transition. -
1:20:27Support at Home program update – Webinar recording
This webinar gave aged care providers and older people, families and carers an update on the Support at Home program.
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