Price transparency
To ensure price transparency, you must:
- publish the common price for each of your services on My Aged Care and your website
- agree on the prices that you will charge each of your participants
- keep your published prices up to date.
Price transparency helps older people and their families to compare the prices of different providers more easily.
You must meet your price notification requirement under the Aged Care Act 2024.
Setting prices
You need to set your own prices for Support at Home services. From 1 July 2026, price caps will apply.
Your prices must be reasonable and reflect the costs of delivering the service.
- These costs can include
- labour
- package management
- administration (e.g. human resources)
- travel
- sub-contracting, if applicable
- a margin to cover the cost of capital used in delivering the service.
- You cannot charge separate administration or travel fees or claim them from the care management account.
To help set Support at Home prices, you should refer to our pricing guidance.
We will monitor prices to make sure they are reasonable and transparent. We will work with the Aged Care Quality and Safety Commission if we suspect a breach of these pricing requirements. For more information about consumer protections in place.
Price caps
From 1 July 2026, the government will introduce price caps for each service in the Support at Home service list. The government will consider advice from the Independent Health and Aged Care Pricing Authority when setting these price caps.
Once the caps are introduced, you will continue to set your own prices, but these cannot exceed the cap. You cannot charge any extra fees on top of the capped price.
Your prices must continue to be reasonable, transparent and adhere to consumer law.
Publishing prices
To meet your obligations, you must:
- go into every operational outlet under Support at Home in the My Aged Care Service and Support Portal:
- check all active service items for each outlet
- verify your services, if you do not offer a service, mark it as ‘Offline’
- enter standard business hours pricing information, this is mandatory
- check your service delivery area is accurate
- confirm outlet names and descriptions.
- publish your common price on your website for:
- all services you deliver and have delivered in the last 12 months
- during all service delivery hours, including standard hours, non-standard hours, weekends and public holidays.
From 1 January 2026, you must:
- verify that the price entered in the My Aged Care Service and Support Portal is the common price for each Support at Home service you deliver or have delivered in the last 12 months
- publish your common prices on your website.
The common price is the price that has been most frequently charged to your participants.
Once complete, your service listings will display as ‘Operational’ in the portal with no outstanding alerts or errors.
Your prices are published on the My Aged Care website, Find a provider tool.
Read the My Aged Care Service and Support Portal User Guide for instructions to upload pricing information.
Prices must be entered directly into the portal, pdf documents or links to webpages do not meet your reporting requirements.
Reviewing prices
You must review your published prices at least every 2 months to reflect the common price you charged for each service.
You must provide us written notice via the My Aged Care Service and Support Portal:
- if you are making any changes, updated service information within 30 days
- if you are not making changes, confirm you have reviewed the information.
Prices in service agreements
You and the participant must agree to any prices charged for services.
You must include in their service agreement a list of prices for the services you will deliver to them. This list can also include prices that are higher than your published prices, but you must note these prices and the reason for the difference.
You may include a clause for regular price increases in the service agreement. For example, applying annual indexation by Consumer Price Index on a particular date.
Agreeing to other prices
You may need to a deliver a service where the price wasn’t known at the time of developing the service agreement. For example, for one-off services or assistive technology and home modifications.
In this case, you must:
- record your process for agreeing to any ad-hoc prices in their service agreement
- agree the price with the participant before confirming the service
- provide the price in writing to the participant and keep a record of their agreement.
For example, if a participant requires a one-off service (approved in their support plan), you could agree the price via email with the participant before arranging the service.
Assistive Technology and Home Modifications (AT-HM) scheme
The price charged to a participant’s fund for assistive technology and home modifications can be no more than the invoiced cost of:
- the item/service
- prescription
- wrap-around services
- administration/coordination services, capped at:
- 10% of the cost for assistive technology or $500 (whichever is lower)
- 15% of the cost of home modifications or $1,500 (whichever is lower).
All costs must be agreed and documented between you and the participant before purchasing.
For more information about the AT-HM scheme.
Transport services
For transport services, if you cannot provide a price before delivering, you must:
- discuss the unit price or price range with the participant
- ensure it will not lead to overspend by managing their budget effectively.
Allied health and nursing services
For allied health, other therapeutic services and nursing services, you can provide a price for distinct time-based billable units for:
- face-to-face (direct) activities
- related indirect activities.
For more information about Support at Home prices for allied health and nursing services.
Median prices
On a quarterly basis, we will publish national median prices for Support at Home services, similar to what we published for common Home Care Package services.
In February 2025, we asked in-home aged care providers what they planned to charge under Support at Home. See summary of indicative Support at Home prices.
Claiming for services
After delivering services, you will need to submit an invoice to Services Australia.
Invoices must outline the:
- units of each service
- relevant unit price
- cost of the product delivered to that person on a particular date.
For more information about provider payment arrangements.
Guidance resources
Support at Home pricing resources
Find out more
Read the Support at Home program manual:
- Chapter 10 (service list and delivering services)
- Chapter 13 (Assistive Technology and Home Modifications scheme).