About the survey
The Residents’ Experience Survey is an annual face-to-face survey conducted by an independent third-party on our behalf. It is completely voluntary.
Trained professionals ask participating residents 14 questions on different topics, including:
- staff knowledge
- quality care
- ways a residential aged care home can improve.
We use the results to calculate the Residents’ Experience Star Rating for each residential aged care home.
Combined results are publicly available, but responses are anonymous – any identifying information is kept strictly confidential and securely stored.
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Why it is important
- gives residents a chance to tell us about the care they access at their residential aged care home
- provides residential aged care homes with information on what is working well and what can be improved
- helps older people and their families and carers make informed choices about their residential aged care home.
Goals of the survey
The survey was introduced in response to the recommendations of the Royal Commission into Aged Care Quality and Safety.
It empowers older people to tell us about the quality of the care they access, so that:
- individual residential aged care homes can continue to improve
- we can continue to improve the residential aged care system.
We have completed 2 survey rounds:
- In 2022, 2,647 services participated with 37,443 individual resident surveys completed.
- In 2023, 2,625 services participated with 37,382 individual resident surveys completed.
The 2024 Residents’ Experience Survey round is open from February and October 2024.
For more information, see our Residents’ Experience Survey resources.