Findings of the Residents’ Experience Surveys

Over 3 rounds of the Residents' Experience Survey, more than 2,600 services took part, with over 100,000 surveys completed. The results of these surveys are now available.

Survey rounds

We have completed 3 rounds of the Residents’ Experience Survey:

  • In 2022, 2,645 services participated with 37,443 individual resident surveys completed.
  • In 2023, 2,625 services participated with 37,382 individual resident surveys completed.
  • In 2024, 2,603 services participated with 36,221 individual resident surveys completed.

The 2025 Residents’ Experience Survey round is open.

What we heard in 2022 and 2023

We thank everyone who supported both the 2022 and 2023 rounds of the survey. 

We have published a report that:

  • summarises the key findings across the 2 years’ worth of data 
  • identifies a number of positive changes in the residential aged care experience from 2022 and 2023.
Date last updated:

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