Residents' Experience Survey

The experiences of older people living in aged care provide important insights into the quality of services they access. The Residents’ Experience Survey (formerly known as the Consumer Experience Interviews) enables aged care residents to tell us about the quality of their aged care.

Learn about the survey

Read about the survey, why it's important, and statistics about past surveys.

How the survey works

See who manages, conducts and takes part in the survey. 

For residents and families

Read about how participants are selected and what happens if you take part. 

For providers

See what's involved in taking part in the survey for providers. 

A guide for older people in residential aged care

This booklet provides information for aged care residents about the Residents' Experience Survey.

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A guide for residential aged care providers

This guide provides residential aged care providers and staff information about how to participate in the annual Residents' Experience Survey.

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