Reporting quality indicator data
Who must report
Each residential aged care home must submit their QI data through the Government Provider Management System (GPMS).
When to report
You must submit your QI data by 11.59 pm AEST on the 21st day of the month following the close of the reporting period.
The reporting due dates are:
- 21 October
- 21 January
- 21 April
- 21 July.
Who does not have to report
You do not have to submit QI Program data for:
- Flexible care including transition care
- Support at Home Program
- Commonwealth Home Support Program
- Multi-Purpose Services Program
- National Aboriginal and Torres Strait Islander Flexible Aged Care Program.
Support and resources
Resources are available to help providers of residential aged care and commercial benchmarking organisations submit QI data.
See:
- Data recording templates to record collected QI Program data – the template calculates and summarises data for each quality indicator ahead of submission
- File upload template to submit consolidated QI Program data for multiple services at the same time
- GPMS User guide: Quality indicators for a step-by-step guide on entering and submitting your quality indicator data in GPMS
- GPMS resources, including help with logging in to the system and troubleshooting issues.
- National Aged Care Quality Indicator Program Manual for current and previous versions of Parts A and B of the QI Program Manual.
Contact
My Aged Care service provider and assessor helpline
This helpline provides technical support to registered providers of approved residential care homes, assessors and hospital staff using our reporting systems and portals.
Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday (option 5 until 31 October 2025, option 4 from 1 November).
Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday (option 5 until 31 October 2025, option 4 from 1 November).
Date last updated: