The role of service providers in My Aged Care
As an registered service provider, you must use the My Aged Care Service and Support Portal to:
- manage information about your services
- manage referrals
- update client records
- generate reports
- ask an assessor to review a client’s support plan.
The My Aged Care website has more information for service providers, including:
- referring clients to My Aged Care
- listing your services in the Find a provider tool
- keeping your organisation’s details updated.
Using the My Aged Care Service and Support Portal
Once you are registered and authenticated, you can log in to the portal, get set up and action items.
To find out more, read the My Aged Care Service and Support Portal user guide: Part 2 – team leader and staff member functions.
My Aged Care Service and Support Portal updates
We regularly publish summaries of our digital changes.
Find full details in our change summary collection. You can also view previous release information.
Summary of changes for the My Aged Care System and Government Provider Management System (GPMS)
Resources and support
We provide resources to help you use the My Aged Care Service and Support Portal, including:
- fact sheets
- quick reference guides
- user guides
- videos.
You can also access profile tips for service providers to help you create a useful profile on the My Aged Care website.
My Aged Care – Service and Support Portal resources
My Aged Care service provider and assessor helpline
Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday (option 5 until 31 October 2025, option 4 from 1 November).
Stay up to date
We regularly communicate with providers and host webinars to share information. You can:
- subscribe to the aged care sector newsletters and alerts to get regular updates and information.
- join our Digital Transformation Sector Partner volunteer group.
- register for an upcoming Digital Transformation Tech Talk.