Collections
Improved payment arrangements for home care resources
This collection provides guidance materials for Home Care Package providers and care recipients on the Improved Payment Arrangements implemented 1 September 2021.
National summary of home care prices
To further improve the transparency of Home Care Package pricing for senior Australians, their families and carers, the Department of Health publishes national median prices for common home care services, care management and package management. This data is updated quarterly.
Monthly Statement resources
The Better Practice Home Care Packages (HCP) resources have been designed to support providers to improve the overall quality of their HCP statements, making it easier for care recipients to understand and be supported to make informed choices around the use of Package funds for their care.
Home Care Packages Program assurance review resources
This collection includes strategic documents, fact sheets and reports about Home Care Packages Program assurance reviews.
Fact sheets and brochures
Aged Care Wage Rise (Stage 3) Home Care Packages Program care recipient fact sheet
Fact sheet
This fact sheet is to assist care recipients prepare for the increase to their Home Care Package subsidy from 1 January 2025. This increase will support providers to pass on the aged care worker wage rise.
Aged Care Wage Rise (Stage 3) Home Care Packages Program provider fact sheet
Fact sheet
This fact sheet is to assist Home Care Package providers to prepare for the Fair Work Commission Stage 3 award wages increase from 1 January 2025.
National summary of Home Care Package prices – 30 September 2024
Fact sheet
To further improve the transparency of Home Care Package pricing for senior Australians, their families and carers, the Department of Health publishes national median prices for common home care services, care management and package management. This data is updated quarterly.
Home Care Packages Program inclusions and exclusions – FAQs for providers – version 2
Fact sheet
To accompany recent updates to the HCP Program operational manual: A guide for Home Care Providers, this frequently asked questions fact sheet will support providers and care recipients to clarify what is included and excluded under the HCP Program.
Aged Care Worker Award Wage Increase – Stage 3 – Questions and answers
Fact sheet
This document provides answers to questions about the Fair Work Commission’s Stage 3 decision on the Aged Care Work Value Case which will deliver further increases to award wages for many aged care workers from 1 January 2025.
Home Care Packages Program pricing caps fact sheet and frequently asked questions
Fact sheet
This fact sheet provides an overview and answers frequently asked questions about changes to Home Care Package administration and management charges, implemented 1 January 2023.
Templates and forms
Application Form to Transfer Home Care Services to Another Approved Provider
Form
This form is for home care providers. Use this form if you want to transfer one of your Home Care Package services to another approved provider.
Guidelines and procedures
Home Care Packages Program operational manual – A guide for home care providers
Guideline
This manual helps approved providers of Home Care Packages to understand their responsibilities. It provides information about fees and charges, care planning, package inclusions and exclusions, package budgets, reporting and responding to special needs.
Preparing for an emergency event – Home Care Package program and Commonwealth Home Support Program Services
Procedure
A checklist of activities to help aged care service delivery during emergency events. This list is for providers of the Home Care Package program and the Commonwealth Home Support Program.
Schedule of Fees and Charges for Residential and Home Care
Guideline
This schedule applies to people who first entered care on or after 1 July 2014. It also applies to those who entered care before this date and have chosen to be covered by the 1 July 2014 arrangements.
Schedule of Fees and Charges for Pre-1 July 2014 Residential and Home Care Recipients
Guideline
This schedule applies to residential and home care recipients who first entered care before 1 July 2014 and have not chosen to be covered by the 1 July 2014 fee arrangements. It includes basic daily fees, income-tested fees, and rates and charges that apply to residents.
Guide to Combining Aged Care Services
Guideline
Approved aged care providers should read this guide before submitting an application to combine residential care services.
Coronavirus (COVID-19) Guide for Home Care Providers
Guideline
This guide is for providers of aged care and disability services who offer home care and support services to older people living at home and people with disability living in the community. It provides information and guidance on how to stay safe from coronavirus (COVID-19).
Strategies and frameworks
Specialisation verification – final framework
Strategy or framework
The final framework sets out the criteria for specialised care delivery. Aged care providers who deliver specific services that meet diverse needs may apply for specialisation verification.
Webinars
Home Care Packages Program - changes to Financial Reporting requirements and upcoming Program Assurance Reviews
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Webinar
This webinar will provide information on the changes to financial reporting requirements for Home Care Packages (HCP) Program approved providers and the start of HCP Program Assurance Reviews.
Key findings from the first Home Care Packages Program review
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Webinar
Watch our webinar to hear the findings from the review of HCP indirect and care management charges and practical ways care recipients can engage with providers about these changes. The webinar is relevant to everyone, including HCP providers, peak bodies, care recipients and their families.
Capping Home Care Package Administration and Management Charges – 1 December 2022
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Webinar
This webinar is for Home Care Package providers. It will provide an update on pricing changes commencing 1 January 2023.
Home Care Package provider webinar – program inclusions and exclusions
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Webinar
This webinar is for Home Care Packages providers and peak bodies.
Home Care Packages (HCP) Program Assurance Reviews – Unspent funds and pricing transparency on My Aged Care
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Webinar
This webinar is about the key learnings and outcomes of the Home Care Packages (HCP) Program Assurance Reviews on provider self-reported unspent amounts and pricing transparency on My Aged Care.
Home Care Packages (HCP) Program Assurance Review on excluded items – Webinar
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Webinar
Home Care Package providers and interested stakeholders are invited to hear about the key learnings and outcomes of the latest HCP Program assurance review on excluded items.
Reports
Review and development of a specialisation verification framework for My Aged Care – Final report
Report
This final report from Australian Healthcare Associates (AHA) outlines the results of a review into selecting special needs specialisations within the My Aged Care system's Find a Provider tool. It also discusses developing a framework to verify specialisations and research on ways to do this.
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