How to publish prices
When publishing prices, you must:
- publish a pricing schedule and a full price list on My Aged Care so they appear when people search for services
- publish accurate, up-to-date prices and pricing information that clearly explains:
- what a price covers
- why and how you charge it, including when prices change
- publish prices in dollar figures, not percentages, to ensure prices can be compared ‘like’ for ‘like’, which means:
- you cannot publish $0, ’–‘, or ‘n/a’ for the care management you deliver
- the mandatory support service cannot be included in the price of other care and service prices
- you may only enter ‘n/a’ where you do not service certain package levels
- keep your pricing information up to date with an annual review
- include a copy of your pricing schedule in all care recipients’ Home Care Agreements
- if you choose to charge for staff travel costs:
- publish the price of staff travel per kilometre
- include any staff travel costs in Home Care Agreements, monthly statements and your pricing schedule.
Where the care recipient chooses the organisation that delivers the service, you can offer a minimum and maximum price for common services (services listed in the pricing schedule).
But you must:
- publish your most common price for the service, which should be the price you charge in most cases
- agree to one price with the care recipient.
Pricing schedule
Your pricing schedule must set out:
- Home Care Package subsidy for each package level
- your basic daily fee if you collect one
- care management prices and approximate hours of service by package level
- the prices you charge for common Home Care Package services, such as:
- personal care
- nursing (registered nurse)
- cleaning and household tasks
- light gardening
- in-home respite
- other prices, such as:
- package management
- any staff travel costs (which are different from transport or social services)
- your contact details.
In most cases, you should charge your published price. In some cases, you may need to negotiate a different price. Read about if the price differs from your published price.
Publishing your pricing schedule
To publish your pricing schedule, you must enter your prices in the My Aged Care Service and Support Portal against all of your My Aged Care service items.
Read about how to publish your pricing schedule.
You can complete a different price schedule where required – for example, to account for regional variability in pricing.
Full price list
The full price list must set out the prices of each kind of care and service you offer – not just the common ones.
You must publish a document (such as a PDF) or a website link on My Aged Care that goes straight to your full price list. Find out how to publish your full price list.
You can also include a copy of your full price list in Home Care Agreements.
Median home care prices
On a quarterly basis, we publish national median prices for:
- common home care services
- care management
- package management.
This provides price transparency to care recipients, their families and carers.
My Aged Care pricing tools
For pricing transparency, My Aged Care's Find a Provider tool includes a:
- quick costs checker
- cost comparison indicator.
These tools help:
- inform care recipients and their families about the itemised use of a Home Care Package budget, by package level
- enable care recipients and their families to compare the price of a particular service with up to 3 providers by location.
This will help care recipients to:
- be better informed
- take action when they are not satisfied with their charges.
Home Care Agreements
You must set out all your fees, prices and conditions in a care recipient’s written Home Care Agreement before any services can begin.
You are responsible for making sure your care recipients understand their Home Care Agreement and individualised budget, which includes fees and charges.
You cannot update a Home Care Agreement unless the care recipient agrees to the changes, following adequate consultation.
If a care recipient does not agree, or does not respond to a notice of changes, you cannot make the changes or stop providing care.
Learn more
For more information, see: