Before providing Home Care Package services

Step 1. Become an approved provider

You must become an approved provider to receive the government subsidy to deliver services through the Home Care Packages Program.

An approved provider:

• plans and budgets for assessed care needs with each care recipient
• is responsible for delivering quality aged care
• works with care recipients to manage fees and charges.

Step 2. Understand your responsibilities

You must understand the responsibilities of approved Home Care Package providers that are set out in law. They include:

• meeting the Aged Care Quality Standards
• working with care recipients to manage funds properly
• using a consumer-directed care approach.

Step 3. Tell us about your service

For each home care service, use the Home Care Service Notification Form to tell us its name, address and contact number.

Step 4. Register with My Aged Care and online claiming

You need to set up access to the My Aged Care Service and Support Portal so you can:

• create a profile for your organisation
• add information about your service
• publish and keep up to date your service prices
• manage service referrals.

You also need to register for the Aged Care Provider Portal with Services Australia for online claiming.