My Aged Care service provider and assessor helpline
This helpline provides technical support to registered providers of approved residential care homes, assessors and hospital staff using our reporting systems and portals. Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday (option 4).
Commonwealth Home Support Program contact
Contact us with general enquiries about the Commonwealth Home Support Program.
Residential aged care fees contact
Email us about the rules and regulations for residential aged care means assessments, fees and contributions.
Aged care fees enquiry
Services Australia aged care providers enquiry line
Call Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms and online claiming registrations.
Aged care legislative reform contact
Contact us if you have any questions about the development of the new Aged Care Act.
QI Program contact
Email the QI Program team for more information about the National Aged Care Quality Indicator Program (QI Program).
Support at Home provider training contact
Email us if you have any questions about the Support at Home provider training.
Serious Incident Response Scheme (SIRS) contact
Email the Aged Care Quality and Safety Commission if you have any questions about SIRS for government-subsidised aged care.
National Aboriginal and Torres Strait Islander Flexible Aged Care Program contact
Email us if you’re an aged care service provider and have questions about the program.
Aged care provider operations contact
Contact us for support about finance and operations preview and publication.
Star Ratings contact
Email the Star Ratings team for more information about Star Ratings for residential aged care.
Aged care subsidies and supplements contact
Email us if you have questions about aged care subsidies or supplements for registered providers.
Harmonisation and Regulatory Strategy contact
Contact us for information about the new aged care regulatory model.
Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (ACQSC) protects and enhances the safety, health, wellbeing and quality of life of people receiving aged care.
Date last updated: