Responsibilities of residential aged care providers
If you provide residential aged care services, you have certain responsibilities. You must provide quality care and services, manage fees and charges, and meet Australian Government requirements.
Aged care provider responsibilities
All approved providers must understand and carry out their responsibilities as an aged care provider. These are set out in law.
They include things like:
- meeting quality standards
- using funds properly
- publishing accommodation prices
- seeking approval from the Aged Care Pricing Commissioner if your room price is above $550,000
Services you can provide
Care and Services in Aged Care Homes — Information for Approved Providers is a guide for providing residential care services, including:
- the care and services you cannot charge an additional service fee for
- the care and services you can charge an additional service fee for
- services for veterans and war widows and widowers
- other information for residential aged care providers
Responsibilities to residents
For each person in your care, you must:
- create an aged care entry record form
- discuss fees and charges with the resident
- complete a resident agreement, an accommodation agreement and extra services agreement, if needed
- have ongoing care discussions
Responsibilities to staff
Human resources is a quality standard.
Your workforce must be skilled and qualified to provide safe, respectful and quality care and services.
Supporting staff so they can provide quality care is part of your duties as an approved provider. This includes:
- training and development
- access to vaccinations
All approved providers must:
- meet compulsory reporting requirements — such as annual reporting to the Government
- notify the Government about some changes — such as advising Services Australia when a person enters your service
- collect and provide quality indicator data under the National Aged Care Mandatory Quality Indicator Program
Mandatory flu vaccination program
Annual vaccination is the most effective way to reduce the impact of the flu in the community, especially in aged care homes.
To help prevent and stop the spread of flu in aged care, you must have processes in place. This is a requirement to comply with the Aged Care Quality Standards.
What you need to do
Your service must take precautions to prevent and control the flu and minimise infection-related risks. That includes:
identifying and complying with all relevant Commonwealth and state or territory legislation and regulatory requirements
having an effective infection prevention and control program that is in line with national guidelines
offering free flu vaccinations every year to your staff and volunteers, and keeping records of their vaccinations
You must also demonstrate:
how you have promoted and informed your staff and volunteers about the benefits of vaccination
the steps you have taken to encourage staff and volunteers to get vaccinated
The Aged Care Quality and Safety Commission assesses compliance with the flu vaccination program.
The Commission will consider whether to take any regulatory action if you fail to meet these requirements.