Responsibilities of residential aged care providers

If you provide residential aged care services, you have certain responsibilities. You must provide quality care and services, manage fees and charges, and meet Australian Government requirements.

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Aged care provider responsibilities

All approved providers must understand and carry out their responsibilities as an aged care provider. These are set out in law.

They include things like:

  • meeting quality standards
  • using funds properly
  • publishing accommodation prices
  • seeking approval from the Aged Care Pricing Commissioner if your room price is above $550,000.

Services you can provide

Residential aged care homes provide a set of services to residents. Providers can also charge for some additional services, if the resident agrees to them.

Care and Services in Aged Care Homes – Information for Approved Providers is a guide for providing residential care services, including:

  • the care and services you cannot charge an additional service fee for
  • the care and services you can charge an additional service fee for
  • services for veterans and war widows and widowers
  • other information for residential aged care providers.

Responsibilities to residents

For each person in your care, you must:

It is your responsibility to help residents understand the fees and charges they will pay in your service. To help with this, we recommend you provide them with a copy of the relevant fact sheet below.

Understanding fees for aged care homes

This fact sheet outlines the fees you may be asked to pay for aged care homes.

Understanding fees for residential respite care

This fact sheet outlines the fees you may be asked to pay for residential respite care.

Responsibilities to staff

Human resources is a quality standard.

Your workforce must be skilled and qualified to provide safe, respectful and quality care and services.

Supporting staff so they can provide quality care is part of your duties as an approved provider. This includes:

  • training and development
  • access to vaccinations.

Reporting requirements

All approved providers must:

Mandatory flu vaccination program

Annual vaccination is the most effective way to reduce the impact of the flu in the community, especially in aged care homes. 

To help prevent and stop the spread of flu in aged care, you must have processes in place. This is a requirement to comply with the Aged Care Quality Standards

What you need to do

Your service must take precautions to prevent and control the flu and minimise infection-related risks. That includes: 

  • identifying and complying with all relevant Commonwealth and state or territory legislation and regulatory requirements 

  • having an effective infection prevention and control program that is in line with national guidelines 

  • offering free flu vaccinations every year to your staff and volunteers, and keeping records of their vaccinations.

You must also demonstrate: 

  • how you have promoted and informed your staff and volunteers about the benefits of vaccination 

  • the steps you have taken to encourage staff and volunteers to get vaccinated.

For more information, refer to the Quality of Care Principles 2014 and the Records Principles 2014

The Aged Care Quality and Safety Commission assesses compliance with the flu vaccination program. 

The Commission will consider whether to take any regulatory action if you fail to meet these requirements. 

Influenza

These resources provide information about getting vaccinated against influenza in 2021.

Influ-Info – Influenza Kits for Aged Care

These kits assist aged care workers to implement influenza control planning.

Supported resident ratios

Residential aged care services need to meet the supported resident ratio of the region they are located in.

The following residents count towards the supported resident ratio:

  • assisted residents
  • concessional residents
  • low-means care recipients
  • supported residents

The ratio does not apply to services or distinct parts of services with extra service status.

Sanctions may apply to services that do not meet their regional ratio.

State or territory

Region

Supported resident ratio

ACT

ACT

19%

NSW

Central Coast

 19.8%

NSW

Central West

 20.5%

NSW

Far North Coast

 17.1%

NSW

Hunter

 21.6%

NSW

Illawarra

 27%

NSW

Inner West

 28.6%

NSW

Mid North Coast

 17.9%

NSW

Nepean

 23.8%

NSW

New England

 18.3%

NSW

Northern Sydney

 16%

NSW

Orana Far West

 21%

NSW

Riverina/Murray

 18.6%

NSW

South East Sydney

 19.5%

NSW

South West Sydney

 26.7%

NSW

Southern Highlands

 19.1%

NSW

Western Sydney

 29.8%

NT

Alice Springs

 40%

NT

Barkly

 40%

NT

Darwin

 27%

NT

East Arnhem

 40%

NT

Katherine

 33.8%

QLD

Brisbane North

 16%

QLD

Brisbane South

 17.8%

QLD

Cabool

 26.3%

QLD

Central West

 19.5%

QLD

Darling Downs

 18.1%

QLD

Far North

 22.1%

QLD

Fitzroy

 24.3%

QLD

Logan River Valley

 31.2%

QLD

Mackay

 17.8%

QLD

North West

 26%

QLD

Northern

 25%

QLD

South Coast

 17.8%

QLD

South West

 18.1%

QLD

Sunshine Coast

 17%

QLD

West Moreton

 21.4%

QLD

Wide Bay

 20.2%

SA

Eyre Peninsula

 23%

SA

Hills, Mallee & Southern

 18.8%

SA

Metropolitan East

 21.7%

SA

Metropolitan North

 27.7%

SA

Metropolitan South

 20.2%

SA

Metropolitan West

 23.5%

SA

Mid North

 19.5%

SA

Riverland

 22%

SA

South East

 21.2%

SA

Whyalla, Flinders and Far North

 27.5%

SA

Yorke, Lower North and Barossa

 16.8%

Tas.

North Western

 19.5%

Tas.

Northern

 18.7%

Tas.

Southern

 17.9%

Vic.

Barwon-South Western

 18.6%

Vic.

Eastern Metro

 16.7%

Vic.

Gippsland

 18.2%

Vic.

Grampians

 18.2%

Vic.

Hume

 18.5%

Vic.

Loddon-Mallee

 18.2%

Vic.

Northern Metro

 23.4%

Vic.

Southern Metro

 18.2%

Vic.

Western Metro

 24.7%

WA

Goldfields

 24.4%

WA

Great Southern

 21.8%

WA

Kimberley

 40%

WA

Metropolitan East

 23.1%

WA

Metropolitan North

 21.5%

WA

Metropolitan South East

 22.6%

WA

Metropolitan South West

 22.6%

WA

Mid West

 20.1%

WA

Pilbara

 40%

WA

South West

 19%

WA

Wheatbelt

 17.2%

Last updated: 
1 February 2021

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