Contacts
ACT, NSW, and VIC – Community Visitors Scheme (CVS) contact
Get in touch with the Southern Migrant and Refugee Centre if you want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Southern Migrant and Refugee Centre
Esis Tawfik
Landline
Mobile
Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (ACQSC) protects and enhances the safety, health, wellbeing and quality of life of people receiving aged care.
Aged care reforms contact
Email us if you have any questions about the changes to in home aged care.
Aged care subsidies and supplements contact
Email us (subsidiesandsupplements@health.gov.au) if you have questions about aged care subsidies or supplements for approved providers.
Australian Department of Health
Community Visitors Scheme (CVS) contact
Contact us if you have any questions about the CVS.
Community Visitors Scheme (CVS) LGBTI contact – NSW
ACON Health is the auspice that provides LGBTI CVS services in New South Wales. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
Phone
Freecall
Community Visitors Scheme (CVS) LGBTI contact – Qld
Queensland Aids Council Inc is the auspice that provides LGBTI CVS services in Queensland. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
Phone
Freecall
Community Visitors Scheme (CVS) LGBTI contact – SA
COTA SA is the auspice that provides LGBTI CVS services in South Australia. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
Phone
Freecall
Community Visitors Scheme (CVS) LGBTI contact – Vic
Switchboard Victoria is the auspice that provides LGBTI CVS services in Victoria. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
Phone
Mobile
Community Visitors Scheme (CVS) LGBTI contact – WA
Umbrella Multicultural Community Care Services Inc is the auspice that provides LGBTI CVS services in Western Australia. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
Forms Administration contact
If you have questions about the Aged Care Financial Report (ACFR), contact Forms Administration (the Department’s ACFR collection contractor).
Home Care Packages Program assurance reviews contact
Contact us for more information about Home Care Packages Program assurance.
Australian Government Department of Health
Home Care Packages Program wage rise contact
Contact us for enquiries about the aged care wage rise for home care workers.
Enquiries
Improved Payment Arrangements for Home Care contact
For enquiries regarding aged care claiming and payments contact Service Australia on 1800 195 206 (from 8.30am to 5pm AEDT, Monday to Friday) or at the following address:
My Aged Care service provider and assessor helpline
This helpline is for government-subsidised aged care service providers, assessors, and hospital portal users. It provides technical assistance for the users of the portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.
National Aged Care Advocacy Program (NACAP) contact
Contact us if you have questions about NACAP or upcoming funding rounds.
Northern Territory – Community Visitors Scheme (CVS) contact
Get in touch with Anglicare NT if you want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Anglicare NT
Stephanie Bradley
Stephanie Bradley
Older Persons Advocacy Network (OPAN) contact
Contact OPAN if you need advocacy support for government-subsidised aged care, or you’re a service provider seeking education about aged care rights and responsibilities. Call the number below to connect to the free advocacy service in your state or territory.
Queensland – Community Visitors Scheme (CVS) contact
Get in touch with the Queensland Community Care Network if you want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Queensland Community Care Network
Kieran Mawdsley
Kieran Mawdsley
Residential aged care and home care fees contact
Contact us about fees and accommodation costs for residential respite care, home care (basic daily fee, income tested care fee) and residential aged care.
Services Australia aged care providers enquiry line
Call Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms, online claiming registrations, transitional and respite care extensions, and the Aged Care Funding Instrument (ACFI).
Services Australia compensation recovery for aged care contact
This contact is for aged care service providers. Email Services Australia if a person in your care gets an entitlement to compensation.
Sign language interpreting and captioning service for Deaf, Deafblind or hard of hearing older Australians
Contact Deaf Connect if you are over 65 and want to book a free interpreter or captioning service.
Deaf Connect
SMS text
South Australia – Community Visitors Scheme (CVS) contact
Get in touch with Southern Volunteering if you want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Southern Volunteering
Mel Kerton
Mel Kerton
State and territory office contacts for aged care service providers
To contact our state or territory office about aged care, email us or call us and ask for aged care services in your state or territory.
ACT or NSW
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