Home Care Packages Program contacts

A list of organisations, services and other contacts for home care providers.

Contacts

ACT, NSW and Vic – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with Ageing with Grace if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Ageing with Grace
Phone

Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (ACQSC) protects and enhances the safety, health, wellbeing and quality of life of people receiving aged care.
Aged Care Quality and Safety Commission

Aged care reforms contact

Email us if you have any questions about the changes to in home aged care.
Australian Government Department of Health and Aged Care

Aged care subsidies and supplements contact

Email us if you have questions about aged care subsidies or supplements for approved providers.
Australian Government Department of Health and Aged Care

Forms Administration contact

If you have questions about the Aged Care Financial Report (ACFR), contact Forms Administration (our ACFR collection contractor).
Australian Government Department of Health and Aged Care

Home Care Packages Program assurance reviews contact

Contact us for more information about Home Care Packages Program assurance.
Australian Government Department of Health and Aged Care

Home Care Packages Program wage rise contact

Contact us for enquiries about the aged care wage rise for home care workers.
Australian Government Department of Health and Aged Care

Improved Payment Arrangements for Home Care contact

For enquiries regarding aged care claiming and payments contact Service Australia on 1800 195 206 (from 8.30am to 5pm AEDT, Monday to Friday) or at the following address:
Services Australia

My Aged Care service provider and assessor helpline

This helpline is for government-subsidised aged care service providers, assessors, and hospital portal users. It provides technical assistance for the users of the portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.
My Aged Care

National Aged Care Advocacy Program (NACAP) contact

Contact us if you have questions about NACAP or upcoming funding rounds.
Australian Government Department of Health and Aged Care

Northern Territory – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with Anglicare NT if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Anglicare NT
Stephanie Bradley
Phone

Older Persons Advocacy Network (OPAN) contact

Contact OPAN if you need advocacy support for government-subsidised aged care, or you’re a service provider seeking education about aged care rights and responsibilities. Call the number below to connect to the free advocacy service in your state or territory.
Older Persons Advocacy Network

Queensland – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with the Queensland Council for LGBTI Health if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Queensland Council for LGBTI Health
Phone

Residential aged care and home care fees contact

Contact us for policy information about fees and accommodation costs for residential aged care, home care (basic daily fee, income tested care fee) and residential respite care.
Australian Government Department of Health and Aged Care

Services Australia aged care providers enquiry line

Call Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms, online claiming registrations, transitional and respite care extensions, and the Aged Care Funding Instrument (ACFI).
Services Australia

Services Australia compensation recovery for aged care contact

This contact is for aged care service providers. Email Services Australia if a person in your care gets an entitlement to compensation.
Services Australia

Sign language interpreting and captioning service for Deaf, Deafblind or hard of hearing older Australians

Contact Deaf Connect if you are over 65 and want to book a free interpreter or captioning service.
Deaf Connect
Deaf Connect
SMS text

South Australia – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with Southern Volunteering if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Southern Volunteering
Phone

State and territory office contacts for aged care service providers

To contact our state or territory office about aged care, email us or call us and ask for aged care services in your state or territory.
Australian Government Department of Health and Aged Care

Tasmania – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with Lifeline Tasmania if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Lifeline Tasmania
Phone

Translating and Interpreting Service (TIS) National

TIS National is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
Australian Government Department of Home Affairs

Translating and Interpreting Service (TIS) National Client Liaison Team

If you have questions about registering for TIS National, your client code or urgent requirements, call the TIS National Client Liaison Team during business hours.
Australian Government Department of Home Affairs

Western Australia – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with Melville Cares if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Melville Cares
Phone
Date last updated:

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