Home Care Packages Program contacts

Get in touch with Ageing with Grace if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.

Ageing with Grace

The Aged Care Quality and Safety Commission (ACQSC) protects and enhances the safety, health, wellbeing and quality of life of people receiving aged care.

Aged Care Quality and Safety Commission

Email us if you have any questions about the changes to in home aged care.

Australian Government Department of Health and Aged Care

Email us if you have questions about aged care subsidies or supplements for approved providers.

Australian Government Department of Health and Aged Care

If you have questions about the Aged Care Financial Report (ACFR), contact Forms Administration (our ACFR collection contractor).

Australian Government Department of Health and Aged Care

Contact us for more information about Home Care Packages Program assurance.

Australian Government Department of Health and Aged Care

Contact us for enquiries about the aged care wage rise for home care workers.

Australian Government Department of Health and Aged Care

This helpline provides technical support to government-funded aged care service providers, assessors and hospital staff using our reporting systems and portals. Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday.

My Aged Care

Contact us if you have questions about NACAP or upcoming funding rounds.

Australian Government Department of Health and Aged Care

Get in touch with Anglicare NT if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.

Anglicare NT

Contact OPAN if you need advocacy support for government-subsidised aged care, or you’re a service provider seeking education about aged care rights and responsibilities. Call the number below to connect to the free advocacy service in your state or territory.

Older Persons Advocacy Network

Get in touch with the Queensland Community Care Network if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.

Queensland Community Care Network Inc.

Email us if your enquiry concerns the rules and regulations of fees and accommodation costs for residential aged care.

Emails unrelated to this topic will not receive a response.

Australian Government Department of Health and Aged Care

Call Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms, online claiming registrations, and transitional and respite care extensions.

Services Australia

This contact is for aged care service providers. Email Services Australia if a person in your care gets an entitlement to compensation.

Services Australia

Get in touch with Southern Volunteering if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.

Southern Volunteering

Email us if you have any questions about the Support at Home program.

Australian Government Department of Health and Aged Care

Get in touch with Lifeline Tasmania if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.

Lifeline Tasmania

TIS National is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

Australian Government Department of Home Affairs

If you have questions about registering for TIS National, your client code or urgent requirements, call the TIS National Client Liaison Team during business hours.

Australian Government Department of Home Affairs

Get in touch with Melville Cares if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.

Melville Cares