Education and support

We provide a range of educational resources to help you meet your legal obligations and reduce the risk of incorrect billing under Medicare.

Complete the eLearning programs

There are several online programs to help you learn more about billing compliance.

Introduction to compliance within Medicare
Provides an overview of how we protect payments made under Medicare and the Pharmaceutical Benefits Scheme (PBS). It also shows how you can meet your obligations under those programs.

Medicare Billing Compliance
This introductory module on Doctorportal Learning provides information on:

  • the role of compliance in the Medicare system
  • relevant regulations and legislation
  • obligations with regards to claiming under Medicare
  • processes and procedures should an incorrect claim be identified.

Billing Medicare in public hospitals
Provides information on the correct billing and claiming for services provided to patients in public hospitals.

Topics include:

  • consultation services in public hospitals
  • exercising rights of private practice
  • services provided under rights of private practice at outpatient departments.

Ask for guidance

The AskMBS email advice service helps health professionals and practice managers understand and comply with MBS claiming requirements. We give advice on how to interpret and apply MBS items, explanatory notes, and associated legislation. We also publish advisories that summarise common issues and our responses to them.

We work with policy areas in the Department of Health, and with Services Australia, to ensure enquirers receive accurate, authoritative, and up-to-date information. AskMBS is not involved in MBS compliance. All enquiries are treated in strict confidence.

We provide advice about the requirements of MBS Items. If you are seeking advice on Medicare claims, claims adjustments or obtaining a Medicare provider number, please contact Services Australia.

AskMBS email advice service

AskMBS helps health professionals, practice managers and others to understand their Medicare Benefits Schedule (MBS) billing requirements. It answers queries on the interpretation of MBS items, explanatory notes and related legislation.

askmbs [at] health.gov.au

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Last updated: 
11 August 2021

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