Resources
Hearing check audio – First Nations
Hearing well keeps you connected with family and friends, community and culture. Help for hearing loss is available. Ask your doctor or health worker about a hearing check.
Hearing Services Program statistics – June 2023
This document provides monthly Hearing Services Program statistics for June 2023, on clients, vouchers, devices and service providers.
Hearing Services Program complaints policy
This document outlines how the Hearing Services Program acknowledges, investigates and resolves complaints.
Hearing Services Program compliance and monitoring support framework
This framework outlines our approach to compliance activities for the Hearing Services Program.
Hearing Services Program client information booklet
This booklet provides information about the Hearing Services Program, what services and hearing devices it provides and associated costs.
Hearing Services Program service provider contract
This sample contract provides hearing service providers with information on the terms and conditions they will have to abide by if they join the Hearing Services Program.
Hearing Services Program maintenance services fact sheet
This fact sheet outlines what Hearing Services Program providers should do when entering into a maintenance agreement with a client.
Hearing Services Program deed of standing offer
This document is a standard deed of standing offer between the Hearing Services Program and suppliers of hearing devices.
Hearing Services Program portal user guide – For clients
This user guide is for clients of the Hearing Services Program. It explains how to use the functions available to the general public.
Hearing Services Program portal user guide – Manage devices
Find out how to add, edit or update devices in the portal.
Hearing Services Program portal user guide – Portal user roles
Understand the different user roles in the portal.
Hearing Services Program portal user guide – Search, link and transfer clients
Learn how to locate a client and link them to your business, including transferring from another provider.
Hearing Services Program portal user guide – Accepting a portal invitation
Find out how to get access to the portal.
Hearing Services Program portal user guide – Apply for a new client voucher
Find out how to apply for a new voucher for a client in the portal.
Hearing Services Program portal user guide – Check client eligibility
Learn how to check a client’s eligibility for the program in the portal.
Hearing Services Program portal user guide – Confirm a return voucher
Find out how to get a return voucher in the portal for a client whose original voucher has expired.
Hearing Services Program portal user guide – Finalise a draft voucher application
Learn how to finalise a voucher application that is in draft.
Hearing Services Program portal user guide – Payments and reconciliation
Find out how to view payment information in the portal.
Hearing Services Program portal user guide – Process a recovery
Learn how to recover claims that were submitted in error, submitted with incorrect information, or did not comply with program requirements.
Hearing Services Program portal user guide – Submit a revalidated service claim
Learn how to submit a claim for a revalidated service for a client.
Hearing Services Program portal user guide – Access the training environment
Find out how to access our training environment so you can practise your portal skills and test new features.
Hearing Services Program portal user guide – Update client details
Learn how to update a client’s details in the portal.
Hearing Services Program portal user guide – Update your business details
Find out how to update the contact details, address or trading name of your business in the portal.
Hearing Services Program portal user guide – Download a batch claim response file
Find out how to download a batch claim file once it has been processed in the portal.
Hearing Services Program portal user guide – Upload a batch claims file
Learn how to submit a batch of claims by uploading the correctly formatted file.
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