Resources
Hearing Services Program – Compliance update November 2024
This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant.
Hearing Services Program – Provider handbook
This handbook will help contracted service providers of the Australian Government’s Hearing Services Program meet the program’s requirements and deliver services.
Hearing Services Program deed of standing offer
This document is a standard deed of standing offer between the Hearing Services Program and suppliers of hearing devices.
Hearing Services Program – Compliance update April 2024
This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant.
Hearing Services Program reconsideration and appeals form
Use this form to request a reconsideration of a decision we have made, such as finding you ineligible.
Hearing Services Program private services and devices acknowledgement form
Use this form to record a Hearing Services Program client’s acknowledgement that you have informed them of their options under the program before they buy private services or devices.
Hearing Services Program claim for payment form
Providers must have a digital or physical claim for payment form for every claim, and the form can also be used submitting manual claims.
Hearing Services Program – Frequently asked questions for providers
This document collates questions and answers about various aspects of service delivery that have been asked by Hearing Services Program providers.
Hearing Services Program device quote template
Hearing services providers can customise this template when recommending a fully and/or partially subsidised device to a Hearing Services Program client.
Hearing Services Program – Compliance update August 2023
This compliance update includes information on the support available, lessons learned from during 2022–23. The focus for compliance in 2023–24 is listed below. Providers should review their processes to ensure they remain compliant.
Hearing Services Program wishes and needs tool
The wishes and needs tool asks Hearing Services Program clients 2 questions, to help providers determine the hearing services and devices needs of their clients.
Hearing Services Program complaints policy
This document outlines how the Hearing Services Program acknowledges, investigates and resolves complaints.
Hearing Services Program client rights and responsibilities
This poster outlines the rights and responsibilities of Hearing Services Program clients. Hearing services providers should display this poster in the waiting area of each site.
Hearing Services Program cultural competency resources
This fact sheet outlines opportunities to support people from multicultural communities in accessing and receiving hearing health services.
Hearing Services Program survey findings
In 2025, the Hearing Services Program surveyed a representative sample of program clients to find out how well the program is meeting their needs. This document summarises the survey findings.
Hearing Services Program statistics – Year to date 2025–26 to 31 March 2026
This report contains monthly statistics for the Voucher Scheme component of the Hearing Services Program for the 2025–26 financial year through to 31 March 2026.
Hearing Services Program - Revalidated services - Medical practitioner supporting letter requirements
This fact sheet outlines the requirements for an independent letter from the client’s medical practitioner confirming any deterioration in medical conditions that affects the client’s ability to use their current hearing devices.
Client Relocations – Quick Guide
This guide provides information for contracted hearing service providers regarding their obligations when managing relocations of clients under the Australian Government Hearing Services Program.
Hearing Services Program statistics – Year to date 2025–26 to 31 December 2025
This report contains monthly statistics for the Voucher Scheme component of the Hearing Services Program for the 2025–26 financial year through to 31 December 2025.
Hearing Services Program – Compliance update December 2025
This compliance update includes information on the support available, lessons learned from during 2024–25. The focus for compliance in 2025 is listed below. Providers should review their processes to ensure they remain compliant.
National Framework for Newborn Hearing Screening
This framework outlines Australia's national approach to screening all babies for hearing impairment, to ensure they can access early intervention and minimise the impact of hearing impairment.
Hearing Services Program statistics – Year to date 2025–26 to 30 September 2025
This report contains monthly statistics for the Voucher Scheme component of the Hearing Services Program for the 2024–25 financial year through to 30 June 2025.
Hearing Services Program: Minimum specifications for subsidised devices report
The National Acoustic Laboratories (NAL) evaluated the Hearing Services Program devices and their features. NAL consulted with device suppliers and made recommendations to update the minimum specifications for subsidised devices.
Hearing Services Program statistics 2024–25
This document provides Hearing Services Program statistics for 2024–25, on clients, vouchers, devices and service providers.
Hearing Services Program statistics – Year to date 2021–22 to 30 June 2022
This report contains monthly statistics for the Voucher Scheme component of the Hearing Services Program for the 2021–22 financial year through to 30 June 2022.
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