Support and training for aged care volunteers

Volunteers will be supported and trained by the aged care provider they volunteer with. Learn more about what you can expect, resources you can access and training pathways beyond volunteering.

What to expect from your aged care provider

Volunteers are assisted with training and support from Volunteer Managers or coordinators.

When you become an aged care volunteer, you should receive:

  • appropriate volunteer insurance cover
  • induction and training in line with your role
  • on-site supervision and access to a Volunteer Manager
  • respect for your involvement
  • the ability to provide feedback
  • a warm welcome and encouragement.


To ensure the safety, dignity and respect of older people volunteers are encouraged to undertake the following training topics, as this will help you feel confident in undertaking your role:

You can also access a collection of free, publicly available training resources that you can use for volunteer training. Use of these resources is entirely optional.

Broad topics include:

  • looking after yourself
  • knowing aged care
  • knowing older people – including diversity and inclusion
  • looking out for older people
  • volunteer behaviours

Pathways into a career

You may be considering a transition from volunteering to a career in the aged care sector. Learn more about careers in aged care, formal qualifications and available training programs on our workforce page.

You may also find the following links useful:  


Aged care volunteers

Please contact us if you have any questions or feedback about volunteering in aged care.
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