About Support at Home
Find out where we are up to with developing the new Support at Home program.
Features of Support at Home
Read about how the new Support at Home program will work.
Transitioning to Support at Home
Read what providers need to do to prepare for 1 November 2025.
Support at Home resources now available
Providers of the Home Care Packages Program and Short-Term Restorative Care can now access new resources to help them transition to Support at Home:
- Support at Home Program Manual
- Support at Home Program Provider Transition Guide
- Support at Home Claims and Payments Business Rules Guidance
- Support at Home User Guide – submitting claims to the Aged Care Provider Portal
- Support at Home monthly statement template.
- Restorative Care Pathway Clinical Guidelines
We will be releasing additional resources in the lead up to 1 November 2025.
Learn more about what providers can do to prepare for the transition.
Support at Home program manual (version 3) – A guide for registered providers
My Aged Care
If you need some help around the house or think it’s time to look into aged care, My Aged Care is here to help.
Visit the My Aged Care website to find information about how to access aged care services, including how Support at Home will work from 1 November 2025.
You can apply for an aged care assessment online and search for local aged care providers that meet your needs.
You can also call 1800 200 422 Monday to Friday, 8am to 8pm, and Saturday, 10am to 2pm.
Resources
Resources
Support at Home program update for older people, families and carers – Webinar
Support at Home program update for older people, families and carers – August webinar slides
Support at Home – Guidance for providers on service agreements
Support at Home – Template for service agreements
Related work
Single Assessment System for aged care
We established a Single Assessment System from 1 July 2024 to simplify and improve how older people access aged care.
Developing a new model for regulating aged care
We’re working with older people, their families and carers, providers, and the aged care sector to develop a new model for regulating aged care.
Home Care Packages Program
The Home Care Packages (HCP) Program provides home care services to eligible older people with complex care needs to support their independence.
Commonwealth Home Support Programme (CHSP)
The CHSP provides entry-level support for older people who need some help to stay at home.