Contacts
NDIS Quality and Safeguards Commission
Disability Support for Older Australians (DSOA) Program clients can contact the NDIS Quality and Safeguards Commission if they have concerns about the quality of care being provided by their service coordinator that they cannot resolve. Contact them by phone or user their online complaint form.
Australian Government NDIS Quality and Safeguards Commission
Northern Territory and South Australia – Aged Care Volunteer Visitors Scheme (ACVVS) contact
Get in touch with Southern Volunteering if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Southern Volunteering
Jo Rees
Phone
Office of the Inspector-General of Aged Care contact
This office is an independent agency established to oversee and review the aged care system to ensure it better meets the needs of older people in Australia.
Office of the Inspector-General of Aged Care
Older Persons Advocacy Network (OPAN) contact
Older people and their families can contact OPAN’s Aged Care Advocacy Line for free, confidential, and independent advocacy support regarding government-funded aged care. OPAN also offers education sessions to help providers to understand and meet their obligations under the Statement of Rights.
Older Persons Advocacy Network
Open Arms – Veterans and families counselling
Open Arms provide mental health and wellbeing support for current and ex-serving Australian Defence Force personnel and their families. You can contact them anytime for crisis support – they're available 24 hours a day.
Open Arms
Provider Governance Section
Contact the Provider Governance Section for more information about strengthening governance in aged care.
Australian Government Department of Health, Disability and Ageing
QI Program contact
Email the QI Program team for more information about the National Aged Care Quality Indicator Program (QI Program).
Australian Government Department of Health, Disability and Ageing
Queensland – Aged Care Volunteer Visitors Scheme (ACVVS) contact
Get in touch with the Queensland Community Care Network if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Queensland Community Care Network Inc.
Kieran Mawdsley
Phone
Reforming in-home aged care contact
Contact us if you have any questions about the Support at Home program.
Australian Government Department of Health, Disability and Ageing
Regional, Rural and Remote Policy and Projects team
Contact us for more information about the regional, rural and remote aged care policy framework and workplan.
Australian Government Department of Health, Disability and Ageing
Regulatory Alignment contact
Contact us for information about the work to align regulation across the care and support sectors or the governing Senior Officer Group. To join our mailing list please email us.
Australian Government Department of Health, Disability and Ageing
Report suspected fraud against aged care programs
Contact us to report suspected fraud against our aged care programs. Our hotline is open 9 am to 5 pm Australian Eastern Daylight Time (AEDT), Monday to Friday.
Australian Government Department of Health, Disability and Ageing
Residential Aged Care (RAC) Funding Trial contact
Contact us if you have questions about the Residential Aged Care (RAC) Funding Reform trial.
Australian Government Department of Health, Disability and Ageing
Residential aged care accommodation costs
Email us about the rules and regulations for residential aged care accommodation costs.
Australian Government Department of Health, Disability and Ageing
Residential aged care accommodation design contact
Contact us for information about the residential aged care accommodation design consultation.
Australian Government Department of Health, Disability and Ageing
Residential aged care facilities vaccine clinics contact
Residential aged care providers can contact us for more information about accessing vaccination services.
Australian Government Department of Health, Disability and Ageing
Residential aged care fees contact
Email us about the rules and regulations for residential aged care means assessments, fees and contributions.
Australian Government Department of Health, Disability and Ageing
Aged care fees enquiry
Residential Aged Care Funding Reform Working Group Secretariat
Contact the secretariat if you have questions about the RAC Funding Reform Working Group.
Australian Government Department of Health, Disability and Ageing
Residential respite care contact
Contact us for policy information about residential respite care.
Rural, Remote and First Nations Aged Care SDAP contact
Email us if you have questions about the Rural, Remote and First Nations Aged Care Service Development Assistance Panel (SDAP).
Australian Government Department of Health, Disability and Ageing
Serious Incident Response Scheme (SIRS) contact
Email the Aged Care Quality and Safety Commission if you have any questions about SIRS for government-subsidised aged care.
Aged Care Quality and Safety Commission
Services Australia aged care providers enquiry line
Call Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms and online claiming registrations.
Services Australia
Services Australia compensation recovery for aged care contact
This contact is for aged care service providers. Email Services Australia if a person in your care gets an entitlement to compensation.
Services Australia
Short-Term Restorative Care Programme contact
Email us to find out more or if you have questions about the STRC Programme.
Australian Government Department of Health, Disability and Ageing
Single Assessment System tender contact
Email us if you have questions about the tender process for the Single Assessment System for aged care.
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