Getting started
My Aged Care
My Aged Care (1800 200 422) can help you:
- learn about the types of services available and how aged care can help you
- check your eligibility for government-funded aged care services
- apply for an assessment
- find services that meet your needs, including those that specialise in services for Aboriginal and Torres Strait Islander people
- contact your nearest National Aboriginal and Torres Strait Islander Flexible Aged Care provider.
Translating and interpreting services
You can call My Aged Care on 1800 200 422 and ask for an interpreter in various Aboriginal and Torres Strait Islander languages.
Through your interpreter, My Aged Care can answer your aged care questions and help you access services.
My Aged Care also has brochures in several languages to help you:
- understand how aged care services can help you
- choose the provider that is right for you.
Through My Aged Care, Aunty Shirley arranged for an Aboriginal aged care service to provide her with help at home.
Elder Care Support
Elder Care Support can help you find culturally safe:
- support to live independently at home
- aged care homes.
Find an Elder Care Support organisation near you.
Care finders
Care finders can help you find and access aged care services and other community supports.
Find a care finder in your region.
Aged Care Specialist Officers
Aged Care Specialist Officers can do everything the phone line can do. This free service is available through video chat or in person at some Services Australia service centres.
Book a face-to-face appointment with an Aged Care Specialist Officer.
Make a complaint
You have the right to give feedback or make complaints about the aged care information or services you receive.
Find out how to make a complaint.