Resources

This weekly report provides a snapshot of data on the impact of COVID-19 in residential aged care facilities nationally. The report includes data on the number of services impacted and number of staff and resident cases, as well as workforce, testing and PPE provided to affected services.

This framework outlines our approach to compliance activities for the Hearing Services Program.

This document outlines how the Hearing Services Program acknowledges, investigates and resolves complaints.

This information kit provides guidance on how to encourage participation in the 'end gender bias' survey.

The first meeting of the National Nursing Workforce Strategy Advisory Group (SAG) was held on 8 June 2023.

This user guide is for clients of the Hearing Services Program. It explains how to use the functions available to the general public.

Find out how to view payment information in the portal.

Learn how to recover claims that were submitted in error, submitted with incorrect information, or did not comply with program requirements.

Learn how to submit a claim for a revalidated service for a client.

Find out how to download a batch claim file once it has been processed in the portal.

Learn how to submit a batch of claims by uploading the correctly formatted file.

This annual report of Private Hospital Data Bureau (PHDB) data outlines health statistics received from private hospitals detailing information relating to patient data for the 2021–2022 financial year.

This annual report of Hospital Casemix Protocol (HCP) data outlines health statistics received from private health insurers detailing information relating to patient, medical and financial data for the 2021–2022 financial year.

This booklet provides information about the Hearing Services Program, what services and hearing devices it provides and associated costs.

This sample contract provides hearing service providers with information on the terms and conditions they will have to abide by if they join the Hearing Services Program.

This fact sheet outlines what Hearing Services Program providers should do when entering into a maintenance agreement with a client.

This publication provides key information from the sixth meeting of the Allied Health Industry Reference Group. This includes major topics that were covered, points of discussion, and actions that we have agreed to.

This document is a standard deed of standing offer between the Hearing Services Program and suppliers of hearing devices.