Translating and Interpreting Service (TIS National) for aged care service providers and older people in aged care

The Australian Government funds aged care providers’ access to interpreting services through TIS National. Providers can use TIS National to help people from culturally and linguistically diverse backgrounds access and navigate the aged care system. It is available all year round at no cost to them.

Interpreting services available for approved providers

The Australian Government’s fully funded TIS National provides:

Approved providers can use TIS National's interpreting services to support discussions with older people about aged care services.

View the languages available through TIS National.

For Auslan and other sign language interpreting, go to sign language interpreting for aged care services.

Free aged care translation service

For translation of print and digital materials, go to the free aged care translation service. This service is available free of charge to approved providers, peak bodies and Partners In Culturally Appropriate Care for the translation of eligible materials. Watch our explainer video for more information.

Eligibility

You can access TIS National for free if you’re an approved provider of:

When you can use TIS National

You can use TIS National to meet your responsibilities as an approved provider, such as to:

  • discuss care needs, services and preferences with your client
  • discuss fees and charges
  • develop or review care documents, such as agreements, care plans and budgets
  • support clients to exercise independence in their care and participate in social and cultural activities such as weddings, funerals, family reunions, seniors’ activities, clubs or social groups.

If you use TIS National for other reasons, you must pay for the service through your funding or the client’s budget.

You should use phone interpreting services unless there’s a genuine need for an on-site interpreter.

Registering for TIS National

To access TIS National for free, you must get a TIS National client code. If you provide aged care services through different government programs, you need a separate code for each one.

TIS National will email you the client code after you register for TIS online.

For the first 4 questions of the registration form, answer as follows:

  • Category – select ‘Commonwealth Government Agency’
  • Sub-category – select ‘Other Commonwealth Government agency’
  • Name of organisation or agency – enter the name of your organisation
  • Section name – enter the relevant program name:
    • Residential Aged Care
    • Home Care Packages Program
    • Commonwealth Home Support Programme
    • Disability Support for Older Australians Program
    • Continuity of Support Programme
    • Short-Term Restorative Care Programme
    • Transition Care Programme
    • EnCOMPASS: Multicultural Aged Care Connector
    • National Aged Care Advocacy Program
    • Psychologists in Residential Aged Care
    • Multipurpose Services Program.

Accessing TIS National

You need to provide your TIS National client code when you use TIS National.

If you need to use TIS National urgently and you do not have a client code, contact the TIS Client Liaison Team.

For more information on TIS National, and to order TIS National promotional materials, go to the Department of Home Affairs TIS National website.

Explainer videos

Free aged care translation service

This video explains how to use our free aged care translation service. Aged care providers can use it to translate digital and print information into different languages for older people from culturally and linguistically diverse backgrounds.

Provider registration for TIS National

Find out how aged care providers can register with TIS National to communicate with older people, their families and carers in over 150 different languages and dialects.

TIS National for older people, their families and carers

Find out how older people, their families and carers can use the free TIS National service to get information about aged care services in their preferred language.

Government-funded Automated Telephone Interpreting Service (ATIS) for aged care

This video explains how families, carers and aged care providers can register to use the government-funded Automated Telephone Interpreting Service (ATIS).

Who we work with

The Australian Government funds TIS National services for approved providers. 

The Department of Home Affairs provides TIS National services.

We develop policy for these services, monitor their use by approved providers, and update policy as needed.

Translating and Interpreting Service (TIS) National

TIS National is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

Translating and Interpreting Service (TIS) National Client Liaison Team

If you have questions about registering for TIS National, your client code or urgent requirements, call the TIS National Client Liaison Team during business hours.
Date last updated:

Help us improve health.gov.au

If you would like a response please use the enquiries form instead.