Partners in Culturally Appropriate Care (PICAC)

PICAC supports aged care service providers to deliver care that meets the needs of culturally and linguistically diverse (CALD) people. You can access their workshops, training, information sessions, fact sheets and guides.


PICAC organisations support:

  • aged care providers to deliver culturally appropriate care
  • older CALD people and their families to make informed decisions about their aged care.

If you’re an older person and need help from a PICAC organisation, go to support for people from CALD backgrounds on the My Aged Care website.

Why it is important

As the population ages, it’s important that aged care service providers meet the needs of all older people. This includes people from CALD backgrounds.

In 2016:

  • over a third of people aged 65 years and over were born overseas
  • nearly 20% of older Australians spoke a language other than English at home.

PICAC aims to make sure service providers have the skills and knowledge they need to meet CALD needs.

Read the 2018 evaluation report to find out how PICAC has performed against this aim.

Our services

There is a PICAC organisation for each state and territory.

As an aged care service provider, you can access a range of activities including:

  • training
  • information sessions
  • workshops.

You can also access PICAC resources on the Centre for Cultural Diversity in Ageing website.

How to get support

We fund 7 organisations to provide PICAC services in each state and territory (one for both NSW and ACT).

Contact the PICAC organisation in your state or territory to find out how they can support you.

Learn more


Ageing and diversity contact

Email us if you have questions about diversity in ageing, Partners in Culturally Appropriate Care (PICAC), the Aged Care Diversity Framework or the Specialisation Verification Framework.
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