Prices for Support at Home participants

Price transparency

To ensure price transparency, you must: 

• publish the common price for each of your services on My Aged Care and your website 
• agree on the prices that you will charge each of your participants  
• keep your published prices up to date. 

Price transparency helps older people and their families to compare the prices of different providers more easily.

Setting prices

You need to set your own prices for Support at Home services. From 1 July 2026, price caps will apply. 

Your prices must be reasonable and reflect the costs of delivering the service.  

• These costs can include
  • labour
  • package management
  • administration (e.g. human resources)
  • travel  
  • sub-contracting, if applicable
  • a margin to cover the cost of capital used in delivering the service.
• You cannot charge separate administration or travel fees or claim them from the care management account. 

To help set Support at Home prices, you should refer to our pricing guidance.   

We will monitor prices to make sure they are reasonable and transparent. We will work with the Aged Care Quality and Safety Commission if we suspect a breach of these pricing requirements. For more information about consumer protections in place.

Price caps

From 1 July 2026, the government will introduce price caps for each service in the Support at Home service list. The government will consider advice from the Independent Health and Aged Care Pricing Authority when setting these price caps. 

Once the caps are introduced, you will continue to set your own prices, but these cannot exceed the cap. You cannot charge any extra fees on top of the capped price. 

Your prices must continue to be reasonable, transparent and adhere to consumer law.

Publishing prices

You must: 

• Publish your common price in the My Aged Care Service and Support Portal and on your website for all the services you:
  • deliver
  • have delivered in the last 12 months.
• Review your published prices every 2 months to ensure it reflects your common price. 

Older people can view your published prices in the Find a provider tool on the My Aged Care website.

Prices in service agreements

You and the participant must agree to any prices charged for services.  

You must include in their service agreement a list of prices for the services you will deliver to them. This list can also include prices that are higher than your published prices, but you must note these prices and the reason for the difference. 

You may include a clause for regular price increases in the service agreement. For example, applying annual indexation by Consumer Price Index on a particular date. 

Agreeing to other prices

You may need to a deliver a service where the price wasn’t known at the time of developing the service agreement. For example, for one-off services or assistive technology and home modifications. 

In this case, you must: 

• record your process for agreeing to any ad-hoc prices in their service agreement
• agree the price with the participant before confirming the service
• provide the price in writing to the participant and keep a record of their agreement. 

For example, if a participant requires a one-off service (approved in their support plan), you could agree the price via email with the participant before arranging the service.

Assistive Technology and Home Modifications (AT-HM) scheme

The price charged to a participant’s fund for assistive technology and home modifications can be no more than the invoiced cost of: 

• the item/service
• prescription
• wrap-around services
• administration/coordination services, capped at:
• 10% of the cost for assistive technology or $500 (whichever is lower)
• 15% of the cost of home modifications or $1,500 (whichever is lower).  

All costs must be agreed and documented between you and the participant before purchasing. 

For more information about the AT-HM scheme.

Transport services

For transport services, if you cannot provide a price before delivering, you must: 

• discuss the unit price or price range with the participant
• ensure it will not lead to overspend by managing their budget effectively.

Allied health and nursing services

For allied health, other therapeutic services and nursing services, you can provide a price for distinct time-based billable units for: 

• face-to-face (direct) activities
• related indirect activities.

For more information about Support at Home prices for allied health and nursing services.

Median prices

On a quarterly basis, we will publish national median prices for Support at Home services, similar to what we published for common Home Care Package services.  

In February 2025, we asked in-home aged care providers what they planned to charge under Support at Home. See summary of indicative Support at Home prices. 

Claiming for services

After delivering services, you will need to submit an invoice to Services Australia.

Invoices must outline the: 

• units of each service
• relevant unit price
• cost of the product delivered to that person on a particular date.  

For more information about provider payment arrangements.

Reviewing prices

You must review your published prices at least every 2 months to ensure that your published price reflects the common price you charged for each service.  

You must provide us written notice via the My Aged Care Service and Support Portal: 

• if you are making any changes, updated service information within 30 days
• if you are not making changes, confirm you have reviewed the information.   

Guidance resources

Find out more

Read the Support at Home program manual: 

• Chapter 10 (service list and delivering services)
• Chapter 13 (Assistive Technology and Home Modifications scheme).