Learn about the program
Find out more about the QI Program. Learn what the quality indicators are, how the program works and how providers collect and report on the indicators.
How the program works
Understand the quality indicators and how aged care service providers collect and report on the indicators
Learn about the program expansion
We are expanding the QI Program further. Find out about the new quality indicators, including resources to help you.
Read the program manual
View our updated program manual collection.
My Aged Care
Visit the My Aged Care website to find information about how to access Australian Government–funded aged care services. You can apply for an assessment online and search for local aged care providers that meet your needs. You can also call Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm.
Latest news
Latest news
Aged Care Alert – Nominate your service to pilot new quality indicators
Don’t miss the chance to help shape additional quality indicators for the National Aged Care Mandatory Quality Indicator Program (QI Program) by participating in the pilot.
QI Program Manual
This manual for approved providers of residential aged care services covers: the aged care quality indicators, how to collect and submit your data; a range of tools and resources to support continuous improvement; information on how to access and use the QI Program tools in the My Aged Care portal.
Latest resources
Latest resources
National Aged Care Mandatory Quality Indicator Program Manual 3.0 – Part A
The QI Program Manual 3.0 – Part A outlines definitions of each quality indicator and information on how to collect and submit quality indicator data. It takes effect on 1 April 2023.
QI Program quick reference guide – Workforce
This quick reference guide provides information for approved providers of residential aged care to understand and meet their obligations to collect and report data on workforce for the QI Program.
QI Program file upload template
This file upload template is for government-subsidised residential aged care providers to upload QI Program data through the provider portal for multiple services at a time. This template can also be used by a commercial benchmarking company to submit QI Program data on behalf of their clients.
QI Program data recording templates
These data recording templates are for government-subsidised residential aged care providers to record QI Program data. These templates automatically calculate and summarise data for each quality indicator for submission through the My Aged Care provider portal.
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