National Aged Care Mandatory Quality Indicator Program (QI Program)

The National Aged Care Mandatory Quality Indicator Program (QI Program) collects quality indicator data from residential aged care services quarterly. This data provides an evidence base that can be used to improve the quality of services provided to care recipients.

Learn about the program

Find out more about the QI Program. Learn what the quality indicators are and how the program works.

How the program works

Understand the 5 quality indicators, and how aged care service providers collect and report on the indicators.

How the new indicators were developed

Learn about the process we went through to develop the new quality indicators and the laws that are involved.

Read the program manual

View our updated program manual collection.

My Aged Care

Visit the My Aged Care website to find information about how to access Australian Government–funded aged care services. You can apply for an assessment online and search for local aged care providers that meet your needs. You can also call Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm.

Latest news

Latest news

Aged Care Alert – Nominate your service to pilot new quality indicators

Don’t miss the chance to help shape additional quality indicators for the National Aged Care Mandatory Quality Indicator Program (QI Program) by participating in the pilot.

QI Program Manual

This manual for government-subsidised residential aged care providers covers: the aged care quality indicators, how to collect and submit your data; a range of tools and resources to support continuous improvement; information on how to access and use the QI Program tools in the My Aged Care portal.

View the manual

Latest resources

Latest resources

National Aged Care Mandatory Quality Indicator Program Manual 2.0 – Part C

This manual is a guide for government-subsidised residential aged care providers. Part C includes information for approved providers to access and use the QI Application in the My Aged Care provider portal as well as submit quality indicator data and access QI Program reports.
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The National Aged Care Mandatory Quality Indicator Program (QI Program) Webinar

From 1 July 2021, the National Aged Care Mandatory Quality Indicator Program (QI Program) requires approved providers of residential aged care to report on new quality indicators across 5 crucial clinical areas.

National Aged Care Mandatory Quality Indicator Program Manual 3.0 – Part A

This draft version of the new manual Part A outlines definitions of each quality indicator and information on how to collect and submit quality indicator data. It takes effect on 1 April 2023.

Development of quality indicators for in-home aged care – Evidence review summary report

This report examines evidence-based indicators being used in aged care across several countries.
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