Resources
My Aged Care – Application for Care Form
This form is for older Australians who want to apply for Australian Government-subsidised aged care, and for approved providers seeking approval for an emergency case.
My Aged Care Service and Support Portal user guide – Recording and updating client service delivery information
This guide explains how to enter and update service delivery information in the My Aged Care client record.
My Aged Care Assessor Portal – Organisation Administrator User Guide
This guide gives people who use the My Aged Care assessor portal an overview of the portal and instructions on how to use it.
My Aged Care Service and Support Portal user guide – The client record
This guide explains how to search and view client record information in the My Aged Care Service and Support Portal.
My Aged Care process overview – Aged care Single Assessment System workforce (Integrated Assessment Tool)
This diagram shows the key steps for the Single Assessment System workforce who use the Integrated Assessment Tool (IAT) to assess older people. It provides links, where available, to further guidance information.
Assigning Priority Level for Service fact sheet
This fact sheet helps assessors understand priority levels when assessing clients for services under the Commonwealth Home Support Programme or Home Care Packages. It also explains when a client’s priority needs to change.
Guidance for Home Care Package High Priority
This guidance is for clinical aged care needs assessors. It informs and supports their decision making when recommending a high priority for a Home Care Package.
Managing Commonwealth Home Support Programme service information in the My Aged Care ‘Find a Provider’ tool
This guide explains how Commonwealth Home Support Programme (CHSP) providers should display their service information in the My Aged Care ‘Find a Provider’ tool.
Logging in to the Aged Care Systems
This guide gives assessors instructions on how to log into a number of Aged Care portals.
Fact sheet for assessors on care finders
This fact sheet provides information on the care finder program, the target population for care finders and how an assessor can find and connect a person with this service.
Sharing My Aged Care support plans to My Health Record – Fact sheet for assessors
This fact sheet provides aged care assessors with an overview of sharing My Aged Care support plans with My Health record, including their responsibility to ask for and record consent.
Sharing My Aged Care support plans to My Health Record – Frequently asked questions for assessors
This document provides information for assessors about My Health Record, asking for and recording content, key contacts and useful links.
Sharing My Aged Care support plans to My Health Record – Fact sheet for older people
Aged care assessors should print this fact sheet and give it to older people during aged care assessments. It provides information for older people about sharing My Aged Care support plans with My Health record.
Sharing My Aged Care support plans to My Health Record – Frequently asked questions for older people
Aged care assessors can print this document and give it to older people during assessments. It provides information for older people about My Aged Care support plans, My Health Record, sharing support plans with My Health Record, key contacts and useful links.
Sharing My Aged Care support plans to My Health Record – Frequently asked questions for healthcare providers
This document provides information for healthcare providers about My Aged Care support plans being available in My Health Record.
My Aged Care provider Specialisation Verification – Aged care provider guidance manual
This manual will help Aged care providers submit a specialisation application and to learn how the Specialisation Verification assessment process works.
My Aged Care – Integrated Assessment Tool (IAT) User Guide
This guide is for assessment organisations. It outlines the information you must consider and record when conducting home support assessments and comprehensive assessments using the Integrated Assessment Tool (IAT).
Integrated Assessment Tool (IAT) Offline Form
The IAT Offline Form is to be used by assessment organisations. This form is provided as an alternative way to record assessment outcomes when IT is not available or
appropriate for client engagement, and as a tool to support training.
appropriate for client engagement, and as a tool to support training.
Specialisation Verification Framework – detailed evidence requirements for providers
This document supports My Aged Care provider specialisation verification by giving aged care providers information about what questions they will need to answer and what evidence they will need to provide to support their specialisation verification application.
Aged Care Assessor App
Aged care assessors can use this app to conduct assessments (using the Integrated Assessment Tool or Australian National Aged Care Classification Assessment Tool). If there is no internet, first download client information from the assessor portal and upload the assessment when back in the office.
Support Portal for providers reporting a COVID-19 outbreak or exposure in residential aged care
Describes the steps to report a COVID-19 outbreak or exposure in residential aged care.
My Aged Care Service and Support Portal user guide – Advanced outlet and service management – Transferring clients and services
This guide explains how to transfer clients and services within and between outlets in an organisation using the My Aged Care Service and Support Portal.
My Aged Care Quality Learning Framework
This framework outlines how the My Aged Care workforce gain and maintain the skills they require.
My Aged Care – Assessor Portal User Guide 12 – Managing Delegate Roles
This guide explains how assessment organisation staff can apply to add, cease or replace Delegate roles in the My Aged Care assessor portal.
Summary of My Aged Care system changes – October 2023
This update provides a summary of changes to the My Aged Care System from 9 October 2023.
Date last updated: