Resources
My Aged Care Service and Support Portal user guide – The client record
This guide explains how to search and view client record information in the My Aged Care Service and Support Portal.
My Aged Care – Assessor Portal User Guide 4 – Navigating and updating the client record
This guide explains to aged care needs assessors on how to find and update various details in My Aged Care client records, using the My Aged Care assessor portal.
My Aged Care Service and Support Portal user guide – Recording and updating client service delivery information
This guide explains how to enter and update service delivery information in the My Aged Care client record.
My Aged Care – Service and support portal user guide – Tasks and notifications
This guide provides step-by-step instructions on how administrators and team leaders can manage and update task and notification preferences for their organisation in the My Aged Care Service and Support Portal.
My Aged Care – Assessor Portal User Guide 1 – Registering and referring clients for assessments
This user guide is to assist aged care needs assessors in using the My Aged Care assessor portal or the Aged Care Assessor App to register clients and refer them for assessment.
My Aged Care – Assessor Portal User Guide 2 – Registering support people and adding relationships
This guide explains to aged care needs assessors on how to register a person or organisation in the older person's support network to speak on their behalf, and how to add support relationships in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 3 – Managing referrals for assessment and support plan reviews
This guide explains how team leaders can accept, reject, transfer and change the priority of assessment referrals.
My Aged Care – Application for Emergency Residential Care or Residential Respite Care Form
This form is for approved providers who want to apply for residential care or residential respite care.
My Aged Care Workforce Learning Strategy 2025
This strategy outlines the required capabilities and minimum training requirements for the My Aged Care workforce.
Publication of room prices on My Aged Care
On 1 July 2024 we updated the My Aged Care Service and Support Portal. This fact sheet outlines how residential aged care providers must enter room pricing information for publication on the My Aged Care website.
Provider finance and operation information for older people, their families and their carers – Communication toolkit
This toolkit provides information and materials to help you communicate with older people, their families and carers about provider finance information on My Aged Care’s Find a Provider tool.
My Aged Care – Assessor Portal User Guide 13 – Management of Home Care Packages
This guide explains to assessment delegates and clinical aged care needs assessors on how to enter all the details for older people to receive Home Care Packages in the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 14 – Short-term Restorative Care
This guide explains how clinical aged care needs assessors and assessment delegates should enter and manage Short-Term Restorative Care (STRC) details in the My Aged Care assessor portal.
My Aged Care process overview – Aged care Single Assessment System workforce (Integrated Assessment Tool)
This diagram shows the key steps for the Single Assessment System workforce who use the Integrated Assessment Tool (IAT) to assess older people. It provides links, where available, to further guidance information.
My Aged Care – Assessor Portal User Guide 5 – Keyboard shortcuts
This guide lists common keyboard shortcuts to make it easier for assessors to navigate the My Aged Care assessor portal.
Managing Commonwealth Home Support Programme service information in the My Aged Care ‘Find a Provider’ tool
This guide explains how Commonwealth Home Support Programme (CHSP) providers should display their service information in the My Aged Care ‘Find a Provider’ tool.
Fact sheet for assessors on care finders
This fact sheet provides information on the care finder program, the target population for care finders and how an assessor can find and connect a person with this service.
Sharing My Aged Care support plans to My Health Record – Fact sheet for assessors
This fact sheet provides aged care assessors with an overview of sharing My Aged Care support plans with My Health record, including their responsibility to ask for and record consent.
Sharing My Aged Care support plans to My Health Record – Frequently asked questions for assessors
This document provides information for assessors about My Health Record, asking for and recording content, key contacts and useful links.
Sharing My Aged Care support plans to My Health Record – Fact sheet for older people
Aged care assessors should print this fact sheet and give it to older people during aged care assessments. It provides information for older people about sharing My Aged Care support plans with My Health record.
Sharing My Aged Care support plans to My Health Record – Frequently asked questions for older people
Aged care assessors can print this document and give it to older people during assessments. It provides information for older people about My Aged Care support plans, My Health Record, sharing support plans with My Health Record, key contacts and useful links.
Sharing My Aged Care support plans to My Health Record – Frequently asked questions for healthcare providers
This document provides information for healthcare providers about My Aged Care support plans being available in My Health Record.
Aged Care Assessor App
Aged care assessors can use this app to conduct assessments (using the Integrated Assessment Tool or Australian National Aged Care Classification Assessment Tool). If there is no internet, first download client information from the assessor portal and upload the assessment when back in the office.
Support Portal for providers reporting a COVID-19 outbreak or exposure in residential aged care
Describes the steps to report a COVID-19 outbreak or exposure in residential aged care.
My Aged Care Quality Learning Framework
This framework outlines how the My Aged Care workforce gain and maintain the skills they require.
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