Resources
My Aged Care – Service and Support Portal: An update to your client records in My Aged Care Service
This User Guide explains how to update a client record in My Aged Care by setting the Service End Date and Reason for cessation when the record is no longer correct or relevant.
My Aged Care – Assessor Portal user guide for Residential Respite Classification Referrals (for assessment organisation team leaders)
This user guide outlines how assessment organisation team leaders interact with the My Aged Care assessor portal to manage Residential Respite Classification referrals.
Integrated Assessment Tool (IAT) Offline Form
The IAT Offline Form is to be used by assessment organisations. This form is provided as an alternative way to record assessment outcomes when IT is not available or
appropriate for client engagement, and as a tool to support training.
appropriate for client engagement, and as a tool to support training.
Aged Care Assessor App – Sideloading files
Aged care assessment organisations can distribute the Aged Care Assessor Application installation files, so their IT Administrator staff can manually install (sideload) the app on a Windows device for assessors.
Aged Care Assessor Application User Guide
This user guide gives assessors instructions on how to use the Aged Care Assessor Application.
My Aged Care – Assessor Portal user guide for Residential Aged Care Funding Assessor team leaders
This guide explains how Residential Aged Care (RAC) Funding Assessor team leaders can perform their function in the My Aged Care assessor portal.
My Aged Care – Service and support portal user guide – Tasks and notifications
This guide provides step-by-step instructions on how administrators and team leaders can manage and update task and notification preferences for their organisation in the My Aged Care Service and Support Portal.
My Aged Care – Assessor Portal User Guide 9 – Tasks and notifications
This guide helps aged care needs assessors understand the tasks and notifications feature of the My Aged Care assessor portal.
My Aged Care – Assessor Portal User Guide 12 – Managing delegate roles
This guide explains how assessment organisation staff can apply to add, cease or replace Delegate roles in the My Aged Care assessor portal.
My Aged Care Quality Learning Framework
This framework outlines how the My Aged Care workforce gain and maintain the skills they require.
My Aged Care Workforce Learning Strategy
This strategy outlines the required capabilities and minimum training requirements for the My Aged Care workforce.
What’s New? My Aged Care and GPMS
This update provides a summary of the system changes for My Aged Care systems delivered from 23 February 2026.
My Aged Care Service and Support Portal user guide – Advanced outlet and service management – Transferring clients and services
This guide explains how to transfer clients and services within and between outlets in an organisation using the My Aged Care Service and Support Portal.
Summary of My Aged Care and Government Provider Management System (GPMS) changes – November 2025
This update provides a summary of changes to the My Aged Care Service and Support Portal and GPMS from 3 November 2025.
When to Request a Support Plan Review from an Assessor fact sheet
This fact sheet explains the circumstances under which a service provider might request a Support Plan Review.
My Aged Care Assessment Consent Form
This form is to be used by assessors where system access is not available or appropriate for the aged care assessment setting at the triage, assessment and/or referral for services consent stages.
Service and Support Portal user guide – Serious incident response scheme: Residential aged care services (SIRS) portal
This My Aged Care user guide is designed for administrators, team leaders and staff members. It explains how to access and use the Serious Incident Response Scheme (SIRS) functions within the Service and Support Portal.
Publication of room prices on My Aged Care
On 1 July 2024 we updated the My Aged Care Service and Support Portal. This fact sheet outlines how residential aged care providers must enter room pricing information for publication on the My Aged Care website.
Provider finance and operation information for older people, their families and their carers – Communication toolkit
This toolkit provides information and materials to help you communicate with older people, their families and carers about provider finance information on My Aged Care’s Find a Provider tool.
My Aged Care – Assessor Portal User Guide 5 – Keyboard shortcuts
This guide lists common keyboard shortcuts to make it easier for assessors to navigate the My Aged Care assessor portal.
My Aged Care process overview – Aged care Single Assessment System workforce (Integrated Assessment Tool)
This diagram shows the key steps for the Single Assessment System workforce who use the Integrated Assessment Tool (IAT) to assess older people. It provides links, where available, to further guidance information.
Fact sheet for assessors on care finders
This fact sheet provides information on the care finder program, the target population for care finders and how an assessor can find and connect a person with this service.
Sharing My Aged Care support plans to My Health Record – Frequently asked questions for healthcare providers
This document provides information for healthcare providers about My Aged Care support plans being available in My Health Record.
Sharing My Aged Care support plans to My Health Record – Frequently asked questions for assessors
This document provides information for assessors about My Health Record, asking for and recording content, key contacts and useful links.
Sharing My Aged Care support plans to My Health Record – Fact sheet for older people
Aged care assessors should print this fact sheet and give it to older people during aged care assessments. It provides information for older people about sharing My Aged Care support plans with My Health record.
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