Monthly Care Statements for residential aged care

The Australian Government is introducing Monthly Care Statements for residential aged care homes. This is to increase information flow between providers and their residents. This new requirement will be implemented through a staged approach, commencing with a pilot.

What Monthly Care Statements are

Monthly Care Statements will provide a summary of care received and any significant changes or events that occurred in the previous month.

All residential aged care homes will need to provide Monthly Care Statements to their residents or their authorised representatives.

Why Monthly Care Statements are important

The Royal Commission into Aged Care Quality and Safety highlighted a lack of information flow from aged care providers to older people and their authorised representatives. It also noted the need for an aged care system that focuses on older Australians. This requires a philosophical shift to place residents at the centre of quality and safety regulation.

The purpose of the Monthly Care Statements

The purpose of Monthly Care Statements is to provide older Australians with:

  • information – so they can choose and direct their care to meet their goals, needs and preferences.
  • visibility – of their outcomes from assessment and planning, which aged care homes are already required to communicate, document and make available to residents (under the Aged Care Quality Standards 2(3)(d)).
  • confidence – that their aged care providers have listened and responded to their feedback.

How we will implement Monthly Care Statements

We will implement this new requirement through a staged approach, starting with a pilot. The pilot will help inform what the Monthly Care Statements should contain.

Monthly Care Statements pilot

The pilot will test the design of Monthly Care Statements with older Australians (and their authorised representatives) and aged homes to:

  • ensure older Australians lead the content and design
  • inform how to provide valuable information to older Australians while minimising the impact on front-line care
  • create the statements in a way that improves the delivery of care and relationships between aged care homes and older Australians.

Benefits of this approach

Residents of aged care homes

Older Australians will help design and implement Monthly Care Statements. This includes considering the information to be included.

The goal is to support residents and their representatives to play an active and better-informed role in directing care homes to meet their goals, needs and preferences.

Approved providers of residential aged care

For some aged care homes, Monthly Care Statements will be a significant change.

Approved providers who volunteer for the pilot program will shape aged care policy. They will lead the change to a consumer-centred aged care system by:

  • trialling the statements with external support to ensure they work with existing processes and systems
  • providing us with valued feedback to inform the Monthly Care Statements policy
  • preparing early for these changes.

The pilot will explore how aged care homes can use information they currently collect to support this new requirement.  For example, care plan reviews and resident-of-the-day initiatives.

The pilot will also test solutions that works best with existing processes and systems. It must minimise the resource impact on care delivery to residents.

Information included in Monthly Care Statements

Information provided in the Monthly Care Statements may include:

  • changes to care plans or care needs
  • incidents, injuries, falls, hospital/GP visits
  • medication given, changes, updates
  • appointments
  • feedback.

When it will become compulsory

The pilot phase of the project runs from February to June 2023. This will be followed by a review and evaluation from June to August 2023.

The outcomes of the pilot will inform the development of legislation and the broader implementation of Monthly Care Statements.

The Australian Government will consider the outcomes of the pilot before deciding when the Monthly Care Statements will become compulsory.

Who we work with

We are working with the Nous Group (Nous) to design, implement, review and evaluate the Monthly Care Statements pilot. Nous has established a partnership with the Aged and Community Care Providers Association (ACCPA), who will also support the pilot design and recruitment of participants.


If you are an approved provider of residential aged care and would like to be part of the pilot, please contact Nous.

Email us if you have any questions about the Monthly Care Statements project.

More information

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