Home Care Packages Program

The Australian Government subsidises organisations to provide home care services to eligible older people. As an approved provider of Home Care Packages, make sure you understand how funding works, the fees you can charge, and what your responsibilities are.

About the program

How the program works, who the program is for, who can provide home care services, and how packages are allocated.

Funding for providers

The Australian Government pays you a subsidy for each care recipient. Find out how these are calculated and when supplements apply.

Fees you can charge

You can ask care recipients to pay fees if they can afford to. Find out about the fees that may apply and how much you can charge.

Your responsibilities

You must do things like meet quality standards, use a consumer-directed care approach, and be transparent about pricing.

Watch the webinar for Home Care Packages Program pricing changes now

We have now published the webinar for providers in the Home Care Packages Program on the pricing changes starting in January 2023.

We have also published a list of questions that we received on the day. 

Watch the webinar and read the FAQs.

Latest news

Latest news

Your Aged Care Update newsletter issue #01, 2023

Your Aged Care Update #01: 2023 Residents' Experience Surveys launch, QFR requirements, HCP provider manual updates and more

Your Aged Care Update issue 31, 2022

Your Aged Care Update #31: Star Ratings previews released, Have your say: Exposure Draft of the Inspector-General of Aged Care Bill and more.

Protecting Older Australians: COVID-19 Newsletter 5 December 2022

What’s new: Recording of COVID-19 aged care update webinar, Festive season resources for providers and more.

My Aged Care

Visit the My Aged Care website to find information about how to access Australian Government–funded aged care services. You can apply for an assessment online and search for local aged care providers that meet your needs. You can also call Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm.

Resources

Resources

Home Care Packages Program Operational Manual: A Guide for Home Care Providers

This manual helps approved providers of Home Care Packages to understand their responsibilities. It provides information about fees and charges, care planning, package inclusions and exclusions, package budgets, reporting and responding to special needs.

Home Care Packages pricing update

This fact sheet describes the price capping changes to the Home Care Packages Program that start on 1 January 2023.

Home Care Packages Program Pricing Update – FAQs

The Department of Health and Aged Care hosted a webinar for Home Care Package providers to outline the pricing changes commencing 1 January 2023. Here are the answers to the Frequently Asked Questions from that session.

Slide presentation – Capping Home care package administration and management charges – 1 December 2022

Read the slides that were shown during a webinar for Capping Home Care Package administration and management charges, held on the 1 December 2022.
Last updated:
Tags: 

Help us improve health.gov.au

If you would like a response please use the enquiries form instead.