The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.

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Home Care Packages Program

The Australian Government subsidises organisations to provide home care services to eligible older people. As an approved provider of Home Care Packages, make sure you understand how funding works, the fees you can charge, and what your responsibilities are.

About the program

Read about how the program works, who the program is for, who can provide home care services, and how packages are allocated.

Funding for providers

You claim from a subsidy for each care recipient. Find out how these are calculated and when supplements apply.

Fees you can charge

You can ask care recipients to pay fees if they can afford to. Find out about the fees that may apply and how much you can charge.

Your responsibilities

You are required to meet quality standards, provide consumer-directed care, and be transparent about pricing.

View all Home Care Packages Program information

Support at Home program manual now available

Providers who will be delivering Support at Home from 1 July 2025 can now access an early version of the Support at Home program manual.

Learn more about the Support at Home program manual – A guide for registered providers.

Support at Home program transition resources now available

Providers of the Home Care Packages Program and Short-Term Restorative Care can now access 2 new resources to help them transition to Support at Home: 

Cyclone Alfred: ensuring continuity of care for aged care services

As Cyclone Alfred impacts southeast Queensland and northern New South Wales, the following resources are available to assist Home Care Package providers continue to provide aged care services during emergency events:  

Home Care Packages Program operational manual

This manual helps approved providers of Home Care Packages to understand their responsibilities. It provides information about fees and charges, care planning, package inclusions and exclusions, package budgets, reporting and responding to special needs.

Find out more

My Aged Care

If you need some help around the house or think it’s time to look into aged care homes, My Aged Care is here to help.

Visit the My Aged Care website to find information about how to access aged care services.

You can apply for an assessment online and search for local aged care providers that meet your needs.

You can also call 1800 200 422 Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm.

My Aged Care

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News

News

New Support at Home pricing guidance

Apply now for the Aged Care Wages – Stage 3 Historical Leave Liabilities Grant

Apply now for the Support at Home and new Aged Care Act Transition Support Grant

View more news

Resources

Resources

Home Care Package – Published pricing schedule – 31 December 2024

Dataset
To further improve the transparency of Home Care Package pricing for senior Australians, their families and carers, the Department of Health publishes national median prices for common home care services, care management and package management. This data is updated quarterly.

National summary of Home Care Package prices – 31 December 2024

Dataset
To further improve the transparency of Home Care Package pricing for senior Australians, their families and carers, the Department of Health publishes national median prices for common home care services, care management and package management. This data is updated quarterly.
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