Record keeping
You must keep records about:
- care recipients, including eligibility for supplements
- allegations or suspicions of reportable incidents
- providing care recipients with the Charter of Aged Care Rights
- service staff influenza vaccinations
- staff members and volunteers police certificate checks
- service staff.
Find detailed guidance on record-keeping requirements in Appendix E of the Home Care Packages Program Operational Manual.
Find more information on the requirements for approved providers.
Quarterly Financial Report
Approved providers must submit the Quarterly Financial Report (QFR) 4 times throughout the financial year to report on:
- financial viability and prudential compliance questions
- year-to-date financial statements, at the approved provider level
- details of direct care labour cost and hours.
Legislated submission dates for the 2024–25 financial year are:
| Quarter | Reporting period | Due date |
| Quarter 1 | 1 July – 30 September | 4 November 2024 |
| Quarter 2 | 1 October – 31 December | 14 February 2025 |
| Quarter 3 | 1 January – 31 March | 5 May 2025 |
| Quarter 4 | 1 April – 30 June | 4 August 2025 |
Read further guidance and resources about the QFR.
Read the user guide and submit the QFR through the Government Provider Management System (GPMS).
Aged Care Financial Report
You must submit an Aged Care Financial Report (ACFR) by 31 October each year.
You should report:
- income from providing services – including income from fees, subsidies and transfers
- expenses – including wages and salaries, management fees and care-related expenses
- other financial information – including unspent package funds and cash and liquid assets.
View the user guides and submit the ACFR through the online forms portal.
Pricing review
You must review your pricing schedule and price list at least every 12 months, and:
- if you are making any changes, provide us with an updated notice in the My Aged Care Service and Support Portal
- if you are not making changes, provide us with a written notice that you have reviewed the information.
We publish quarterly pricing reports.
For more information, see the Home Care Packages Program Operational Manual.
Serious Incident Response Scheme
Under the Serious Incident Response Scheme you must:
- identify, manage, and resolve incidents that happen during the delivery of care and services to older people
- have an incident management system in place
- take reasonable action to prevent incidents
- inform the Aged Care Quality and Safety Commission if a reportable incident occurs, using the My Aged Care Service and Support Portal.
Contact
Forms Administration contact
