Contacts
Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (ACQSC) protects and enhances the safety, health, wellbeing and quality of life of people receiving aged care.
Aged Care Quality and Safety Commission
Aged care reforms contact
Email us if you have any questions about the changes to in home aged care.
Australian Government Department of Health, Disability and Ageing
Aged care subsidies and supplements contact
Email us if you have questions about aged care subsidies or supplements for approved providers.
Australian Government Department of Health, Disability and Ageing
Forms Administration contact
If you have questions about the Aged Care Financial Report (ACFR), contact Forms Administration (our ACFR collection contractor).
Australian Government Department of Health, Disability and Ageing
Home Care Packages Program assurance reviews contact
Contact us for more information about Home Care Packages Program assurance.
Australian Government Department of Health, Disability and Ageing
Home Care Packages Program wage rise contact
Contact us for enquiries about the aged care wage rise for home care workers.
Australian Government Department of Health, Disability and Ageing
Enquiries
My Aged Care service provider and assessor helpline
This helpline provides technical support to registered providers of approved residential care homes, assessors and hospital staff using our reporting systems and portals.
Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday (option 5 until 31 October 2025, option 4 from 1 November).
Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday (option 5 until 31 October 2025, option 4 from 1 November).
My Aged Care
Services Australia aged care providers enquiry line
Call Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms and online claiming registrations.
Services Australia
Support at Home provider training contract
Email us if you have any questions about the Support at Home provider training
Australian Government Department of Health, Disability and Ageing
Translating and Interpreting Service (TIS) National
TIS National is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
Australian Government Department of Home Affairs
Translating and Interpreting Service (TIS) National Client Engagement Team
If you have questions about registering for TIS National, your client code or urgent requirements, call the TIS National Client Engagement Team during business hours.
Australian Government Department of Home Affairs
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