Accessing GPMS
GPMS is used by all aged care registered providers including Commonwealth Home Support Program (CHSP) and National Aboriginal and Torres Strait Islander Flexible Aged Care Program (NATSIFACP) providers.
Registered providers can access reporting applications and update business information.
There are two GPMS portals:
-
Registered provider portal complete mandatory reporting and manage organisation details under the Aged Care Act 2024.
Log in to GPMS Registered Provider portal
-
Approved provider portal to provide information and functionality relating to entities that existed under the Aged Care Act 1997.
Log in to GPMS Approved Provider portal
Reporting applications on GPMS
Residential aged care providers can:
- submit 24/7 Registered Nurse (RN) reporting
- submit Care Minutes targets
- submit quarterly Quality Indicator (QI) information
- submit provider operations reporting
- submit Quarterly Financial Report (QFR) information
- access Star Ratings previews
- access finance and operations previews.
Support at Home providers can:
- submit provider operations reporting
- submit Quarterly Financial Report (QFR) information
- access finance and operations previews.
You can learn more in our guide to digital changes for providers.
Manage Your Organisation tile
The Manage Your Organisation tile in the registered provider portal lets providers makes it easier to interact with us.
Registered providers can view information about their organisation’s:
- regulatory category
- service information, which aligns to Support at Home, Places to People and enables payments
- associated provider information, from reported third-party organisations’ personnel and user roles nominated in GPMS.
The Aged Care Quality and Safety Commission is responsible for registration activities for registered providers.
More information
See a collection of GPMS resources for instructions on how to access and use the system.
Technical issues
Contact the My Aged Care service provider and assessor helpline on 1800 836 799 (option 4), Monday to Friday (8am to 8pm) and Saturday (10am to 2pm) local time across Australia.
Contact us
For change in circumstance requests, email providernotifications@agedcarequality.gov.au.
For enquires about registration preview or deeming, email AgedCareRegModel@health.gov.au.
For general enquiries about GPMS, contact GPMS.project@health.gov.au.