Responsibilities of Disability Support for Older Australians Program service coordinators

Service coordinators providing government-funded Disability Support for Older Australians (DSOA) Program services (including through subcontracted arrangements), must deliver services in a way that meets program and regulatory requirements, and client needs.

Responsibilities to clients

When providing DSOA Program services to clients, you must make sure:

  • your services are effective, efficient, and properly targeted
  • you apply duty of care standards
  • special needs groups have equal and just access to your services
  • you use best practices.

Quality and safeguards

The NDIS Quality and Safeguards Commission regulates the DSOA service coordinators and subcontracted providers under the DSOA Program.

All DSOA service coordinators must be registered with the Quality and Safeguards Commission under the NDIS unless we have provided a written exemption.

As part of your quality responsibilities as service coordinators with the DSOA Program you must:

Program principles

The DSOA Program principles are:

  • simple administration – this reduces the workload on service coordinators and helps with performance reporting
  • minimal disruption – to both clients and service coordinators.

Laws that apply

Service coordinators must comply with the relevant Commonwealth, state and territory laws. This includes working with vulnerable people.

Relevant laws are noted in the terms and conditions and the supplementary conditions and include the:

Program resources

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