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Commonwealth Home Support Programme (CHSP) 2025–27 extension webinar
Resources › Webinars6 June 2025 - This webinar was for CHSP providers. It covered the 2025–27 CHSP extension grant, changes under the new Aged Care Act and upcoming grant opportunities.
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Care management for Support at Home
Our work › Support at Home program › Delivering services for Support at Home31 October 2025 - As a Support at Home provider, you must deliver care management activities to all participants. Dedicated care partners work with each participant to plan and review their care and services.
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Privacy notice for health provider Medicare compliance
Using our websites › Website privacy policy12 August 2025 - Find out how we manage the personal information we collect about health providers when we conduct Medicare compliance audits and reviews for our subsidy schemes and incentive programs.
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Automating administrative processes
Guide to Aged Care Law › Chapter 8 – Miscellaneous14 October 2025 - Some administrative processes under the Act can be automated to improve efficiency. The System Governor is responsible for automating administrative processes. They oversee and can override automated decisions.
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Care Minutes Performance Statement
Our work › Care minutes and 24/7 registered nurses in residential aged care › Care minutes in residential aged care23 June 2025 - Starting in the Aged Care Financial Report 2025–26, all residential aged care providers must prepare and submit an externally audited Care Minutes Performance Statement. Learn more about how you can prepare for these new requirements.
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Extra investigation powers
Guide to Aged Care Law › Chapter 6 – Regulatory mechanisms14 October 2025 - This section outlines extra powers for authorised officers using investigation powers, including using or moving equipment to access evidence, ordering help to retrieve data and processes for handling items and potential compensation.
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Responsibilities of Short-Term Restorative Care (STRC) providers
Our work › Short-Term Restorative Care (STRC) Programme3 November 2025 - STRC providers have certain responsibilities, including meeting quality standards, providing appropriate care and notifying us of any changes to services.
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Overview of the New Aged Care Act Rules consultation – Release 2 – Funding of aged care services (Chapter 4)
Resources › Publications20 December 2024 - The Stage 2 release will contain the draft Rules for Chapter 4 of the Aged Care Act 2024. Chapter 4 is about the funding of aged care services, including subsidies, contributions, means testing, accommodation and grants.
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Support at Home program assurance
Our work › Support at Home program › Responsibilities of Support at Home providers12 November 2025 - Program assurance reviews and activities help confirm the integrity of the Support at Home program and support value for money for Support at Home participants, government and the broader community.
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Introduction of 3 new staffing quality indicators – Webinar
Resources › Webinars28 February 2025 - The webinar gave residential aged care providers and aged care workers an understanding of upcoming changes to the National Aged Care Mandatory Quality Indicator Program (QI Program). It covered 3 new staffing quality indicators focused on enrolled nursing, allied health, and lifestyle officers.