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Evaluation of the Aged Care System Navigator Trial Extension Measure – Final Report
Resources › Publications15 February 2023 - This report provides the final evaluation of the Aged Care System Navigator trial extension measure. It focused on providing individual, face-to-face support to vulnerable and/or isolated people who faced barriers accessing aged care.
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Care management for Support at Home
Our work › Support at Home program › Delivering services for Support at Home31 October 2025 - As a Support at Home provider, you must deliver care management activities to all participants. Dedicated care partners work with each participant to plan and review their care and services.
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Overview of the New Aged Care Act Rules consultation – Release 2 – Funding of aged care services (Chapter 4)
Resources › Publications20 December 2024 - The Stage 2 release will contain the draft Rules for Chapter 4 of the Aged Care Act 2024. Chapter 4 is about the funding of aged care services, including subsidies, contributions, means testing, accommodation and grants.
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Automating administrative processes
Guide to Aged Care Law › Chapter 8 – Miscellaneous14 October 2025 - Some administrative processes under the Act can be automated to improve efficiency. The System Governor is responsible for automating administrative processes. They oversee and can override automated decisions.
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Provider Application for Care Management Supplement – Privacy Notice
Resources › Publications15 December 2025 - This Privacy Notice relates to the protection of information collected in the Provider Application for Care Management Supplement - Form.
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Extra investigation powers
Guide to Aged Care Law › Chapter 6 – Regulatory mechanisms14 October 2025 - This section outlines extra powers for authorised officers using investigation powers, including using or moving equipment to access evidence, ordering help to retrieve data and processes for handling items and potential compensation.
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Government Provider Management System (GPMS) – User guide – 24/7 registered nurse reporting
Resources › Publications3 November 2025 - This user guide explains how registered nurses can access, complete, and submit 24/7 registered nurse reports via GPMS from November 2025, including reporting requirements, eligibility for supplements, and support resources for residential aged care providers.
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Introduction of 3 new staffing quality indicators – Webinar
Resources › Webinars28 February 2025 - The webinar gave residential aged care providers and aged care workers an understanding of upcoming changes to the National Aged Care Mandatory Quality Indicator Program (QI Program). It covered 3 new staffing quality indicators focused on enrolled nursing, allied health, and lifestyle officers.
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Reforming in-home aged care update – 7 December 2022
Resources › Webinars6 September 2024 - This webinar is for older Australians, their families and carers, and the aged care sector. It provides an update on the feedback we received on a new program for in-home aged care discussion paper. The webinar outlines the next steps for the reforms.
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Introduction to the Care Minutes Performance Statement – video
Resources › Videos23 June 2025 - This video explains the new audit requirements and how residential aged care providers can prepare.