About the program

The National Aged Care Mandatory Quality Indicator Program (QI Program) started on 1 July 2019.

The program collects quality indicator data from residential aged care services every 3 months. Over time, this data will provide an evidence base that can be used to improve the quality of services provided to care recipients.

The Australian Institute of Health and Welfare (AIHW) publish quarterly quality indicator data, de-identified by provider, at a national, state and territory level on the GEN Aged Care Data website.

Why it is important

Quality indicators measure important aspects of quality of care that can affect a care recipient’s health and wellbeing.

The program helps:

  • aged care service providers to measure, monitor, compare and improve the quality of their services
  • provide older people with more information about the quality of aged care services when making choices about their care.

How the program works

Understanding the quality indicators

From 1 July 2021, residential aged care providers are required to collect and report on 5 quality indicators for each care recipient:

QI Program quality indicators from 1 July 2021

The first quarter of data for the new quality indicators is due in the 1 to 21 October 2021 reporting period.

To make sure the data is consistent, providers must report data in the same way according to the requirements of the QI Program.

Read our manual so you understand how to collect and record quality indicator data according to QI Program requirements.

National Aged Care Mandatory Quality Indicator Program Manual

This manual for government-subsidised residential aged care providers covers: the aged care quality indicators, how to collect and submit your data; a range of tools and resources to support continuous improvement; information on how to access and use the QI Program tools in the My Aged Care portal.

Reporting quality indicator data

Approved providers of government-subsidised residential aged care services must submit quality indicator data.

You must submit data for each residential aged care service, even if you’re part of a larger provider group.

The following services are excluded and do not need to report data:

Submitting the data

Data recording templates have been developed to support providers to record data from 1 July 2021. These templates automatically calculate and summarise data for each quality indicator for submission through the My Aged Care provider portal.

A commercial benchmarking company can submit quality indicator data on your behalf. You’re responsible for making sure they submit by the deadline as required by law.

Developing the program

As part of the 2019–20 Budget Measure More Choices for a Longer Life – Mandatory National Quality Indicators and Reducing the Misuse of Medicines in Residential Aged Care, we have developed new quality indicators relating to medication management and falls and major injury, as well as updated the pressure injuries, physical restraint and unplanned weight loss quality indicators.

The process of developing the new quality indicators, and reviewing the existing quality indicators, included:

  • an evidence-based literature review
  • national face-to-face and written consultations with the aged care sector
  • expert consultations
  • trial in residential aged care services.

The Development of Aged Care Quality Indicators - Summary Report, (June 2020), outlines the extensive work undertaken to develop the new and updated quality indicators, to be included in the QI Program from 1 July 2021.

Previous work undertaken to develop the quality indicators and the QI Program is outlined in the following reports:

Legislation

The Aged Care Legislation Amendment (Quality Indicator Program) Principles 2021 took effect on 1 July 2021.

This amendment updated the following principles under the Aged Care Act 1997 to expand the program: 

QI Program resources

QI Program poster

This poster is for government-subsidised residential aged care providers. The poster outlines the QI Program quality indicators and is available for residential aged care providers to download, print and display.

QI Program Manual 2.0 – Part A (Final version)

This manual is for government-subsidised residential aged care providers. Part A includes the definitions of each quality indicator and describes how to collect and submit your quality indicator data. The manual includes the updated physical restraint quality indicator, which aligns with new restrictive practice legislation in the Aged Care Legislation Amendment (Royal Commission Response No. 1) Principles 2021.

QI Program Manual 2.0 – Part B

This manual is for government-subsidised residential aged care providers. Part B includes a range of tools and resources to support continuous quality improvement for each of the QI Program quality indicators.

QI Program Manual 2.0 – Part C

This manual is a guide for government-subsidised residential aged care providers. Part C includes information for approved providers to access and use the QI Application in the My Aged Care provider portal as well as submit quality indicator data and access QI Program reports.

QI Program Data Recording Templates

These data recording templates are for government-subsidised residential aged care providers to record QI Program data. These templates automatically calculate and summarise data for each quality indicator for submission through the My Aged Care provider portal.

QI Program file upload template

This file upload template is for government-subsidised residential aged care providers to upload QI Program data through the provider portal for multiple services at a time. This template can also be used by a commercial benchmarking company to submit QI Program data on behalf of their clients.

Quick reference guides

These guides are for government-subsidised residential aged care providers. The quick reference guides provide an overview of each of the five quality indicators and include examples of recording data.

QI Program interactive modules

These interactive modules are for government-subsidised residential aged care providers. The modules will support providers of residential aged care to understand the requirements of the QI Program.

Frequently Asked Questions

This document is for government-subsidised residential aged care providers. The document details a range of frequently asked questions and answers to support residential aged care providers to understand and meet the requirements of the QI Program.

QI Program webinar

This webinar is for government-subsidised residential aged care providers. The webinar recording details the quality indicator definitions and collection and reporting requirements of the QI Program from 1 July 2021.

QI Program information sheets

These information sheets are for various aged care stakeholders. The information sheets provide an overview of the QI Program and the quality indicators.

QI Program data elements summary

This summary provides a summary of data elements for each of the 5 QI Program quality indicators from 1 July 2021.

Contact

My Aged Care service provider and assessor helpline

This helpline is for government-subsidised aged care service providers and assessors. It can help you with the provider and assessor portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.

View contact

Last updated: 
27 September 2021