What is the program?

The National Aged Care Mandatory Quality Indicator Program (QI Program) started on 1 July 2019.

The QI Program collects quality indicator data from residential aged care services every 3 months. Every service must report against the 3 quality indicators for each care recipient:

  • pressure injuries
  • use of physical restraint
  • unplanned weight loss

The Department of Health will publish national level quality indicator data on the GEN Aged Care Data website.

Who must report quality indicator data?

Approved providers of government-subsidised residential aged care services must submit quality indicator data.

You must submit data for each residential aged care service, even if you’re part of a larger provider group.

How do you report quality indicator data?

Understanding the quality indicators

To make sure the data is consistent, providers must report data in the same way. Read our manual and guides so you understand how to assess and record quality indicator data.

National Aged Care Mandatory Quality Indicator Program Manual

This manual is for government-subsidised residential aged care providers. It includes the definitions for each quality indicator: pressure injuries, use of physical restraint and unplanned weight loss. It also explains how to collect and submit your quality indicator data.

National Aged Care Mandatory Quality Indicator Program quick reference guides

These guides are for government-subsidised residential aged care providers. They provide advice on how to assess residents for pressure injuries, how to count the use of physical restraint, and how to record unplanned weight loss. They also include examples of how you can record the data.

Submitting the data

Submit your data through the My Aged Care service provider portal.

If you’re not sure, read our quick reference guides on how to:

A commercial benchmarking company can submit the data on your behalf. You’re responsible for making sure they submit by the required dates.

Why is the program important?

The quality indicators measure important aspects of quality of care that can affect a care recipient’s health and wellbeing.

The QI Program can help:

  • aged care service providers to measure, monitor, compare and improve the quality of their services
  • provide older people with more information about the quality of aged care services when making choices about their care

Legislation

The Aged Care Legislation Amendment (Quality Indicator Program) Principles 2019 took effect on 1 July 2019.

They amended the following principles under the Age Care Act 1997 to make the QI Program mandatory: 

Resources

Contact

My Aged Care service provider and assessor helpline

This helpline is for government-subsidised aged care service providers and assessors. It can help you with the provider and assessor portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.

View contact

Last updated: 
10 March 2020
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