National Aged Care Mandatory Quality Indicator Program
Under this program, government-subsidised residential aged care services must report on 3 quality indicators — pressure injuries, use of physical restraint and unplanned weight loss. This program aims to improve transparency and help providers to monitor and improve the quality of their services.
What is the program?
The National Aged Care Mandatory Quality Indicator Program (QI Program) started on 1 July 2019.
The QI Program collects quality indicator data from residential aged care services every 3 months. Every service must report against the 3 quality indicators for each care recipient:
- pressure injuries
- use of physical restraint
- unplanned weight loss
The Department of Health will publish national level quality indicator data on the GEN Aged Care Data website.
Who must report quality indicator data?
Approved providers of government-subsidised residential aged care services must submit quality indicator data.
You must submit data for each residential aged care service, even if you’re part of a larger provider group.
The following services are excluded and do not need to report data:
How do you report quality indicator data?
Understanding the quality indicators
To make sure the data is consistent, providers must report data in the same way. Read our manual and guides so you understand how to assess and record quality indicator data.
This manual is for government-subsidised residential aged care providers. It includes the definitions for each quality indicator: pressure injuries, use of physical restraint and unplanned weight loss. It also explains how to collect and submit your quality indicator data.
These guides are for government-subsidised residential aged care providers. They provide advice on how to assess residents for pressure injuries, how to count the use of physical restraint, and how to record unplanned weight loss. They also include examples of how you can record the data.
Submitting the data
Submit your data through the My Aged Care service provider portal.
If you’re not sure, read our quick reference guides on how to:
- activate your quality indicators tile
- access and use the quality indicators application
- access the quality indicators reports
A commercial benchmarking company can submit the data on your behalf. You’re responsible for making sure they submit by the required dates.
Why is the program important?
The quality indicators measure important aspects of quality of care that can affect a care recipient’s health and wellbeing.
The QI Program can help:
- aged care service providers to measure, monitor, compare and improve the quality of their services
- provide older people with more information about the quality of aged care services when making choices about their care
The Aged Care Legislation Amendment (Quality Indicator Program) Principles 2019 took effect on 1 July 2019.
They amended the following principles under the Age Care Act 1997 to make the QI Program mandatory:
- For Residential Aged Care Providers — webinar on quality indicators
- For Residential Aged Care Providers — Frequently Asked Questions
- For GPs — Quality Indicators in Residential Aged Care
- For Clinical and Care Teams — Quality Indicators in Residential Aged Care
- For Board Directors and Executives — Quality Indicators in Residential Aged Care
- For Care Recipients and Families — Quality Indicators in Residential Aged Care
My Aged Care service provider and assessor helpline
This helpline is for government-subsidised aged care service providers and assessors. It can help you with the provider and assessor portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.