My Aged Care resources

This document provides information for Home Care Packages Program service providers on the requirements for managing service information in the My Aged Care ‘Find a Provider’ tool.

This guideline contains data collection instructions for CHSP providers with grandfathered clients.

This guide explains how to upload grandfathered client data collection in the provider portal and identifying the services for each client.

This user guide explains to team leaders and staff members how to use the My Aged Care provider portal.

This template is provided for collecting grandfathered client data for uploading into the My Aged Care Portal.

This fact sheet explains how you can register as a representative with My Aged Care. This means you can speak to My Aged Care for the person, see all their information and make decisions about their aged care.

This letter is provided as a sample for aged care providers who are migrating grandfathered client data to the My Aged Care Portal.

This guide explains how to enter and update service delivery information in the My Aged Care client record.

This guide explains how to create and maintain information about service delivery outlets using the My Aged Care provider portal.

This document gives instructions for assessors to create an account and log in to the My Aged Care assessor portal using myGovID.

This guide explains how to create and maintain staff accounts using the My Aged Care provider portal.

This guide explains how to view and act on tasks and notifications, and manage and update task and notification preferences in the My Aged Care provider portal.

This guide explains how to search and view client record information in the My Aged Care provider portal.

This guide gives people who use the My Aged Care assessor portal an overview of the portal and instructions on how to use it.

This guide explains to Aged Care Assessment Teams (ACAT) how to register a representative to speak on an older person’s behalf, and how to add relationships in My Aged Care.

This guide explains how to enter all the details for older Australians to receive Home Care Packages in the My Aged Care assessor portal.

This guide helps assessors complete support plans and support plan reviews in the My Aged Care assessor portal.

This guide explains how assessors can apply to become delegates in the My Aged Care assessor portal, and how team leaders can action or initiate a request.

This guide helps Aged Care Assessment Teams (ACAT) delegates complete the decision process in the My Aged Care assessor portal.

This guide explains to My Aged Care team leaders how to accept, reject, assign, un-assign and re-assign referrals to individual assessors, as well as how to transfer referrals between organisations.

This guide helps assessors understand and use the tasks and notifications feature of the My Aged Care assessor portal.

This guide explains to assessors how to register a representative to speak on an older person’s behalf, and how to add relationships in My Aged Care.

This guide explains to Aged Care Assessment Teams (ACAT) how to register and self-refer clients for assessments in My Aged Care.

This guide explains how to transfer clients and services within and between outlets in an organisation using the My Aged Care provider portal.

This guide explains to assessors how to register clients and have those clients referred for assessment in My Aged Care.