My Aged Care resources
A list of resources – including guides, fact sheets and other publications – for My Aged Care.
Managing CHSP service information in the My Aged Care ‘Find a Provider’ tool
24 June 2022GuidelineThis guide explains how Commonwealth Home Support Programme (CHSP) providers should display their service information in the My Aged Care ‘Find a Provider’ tool.
Part of a collection: My Aged Care – Service and Support Portal ResourcesManaging your Home Care Package service information in the My Aged Care ‘Find a Provider’ tool
24 June 2022GuidelineThis document provides information for Home Care Packages Program service providers on the requirements for managing service information in the My Aged Care ‘Find a Provider’ tool.
Part of a collection: My Aged Care – Service and Support Portal ResourcesMy Aged Care Quick Reference Guide 7 – Completing a support plan and support plan review (RAS)
24 June 2022GuidelineThis guide helps assessors complete support plans and support plan reviews in the My Aged Care assessor portal.
Part of a collection: My Aged Care – Regional Assessment Services information packSummaries of My Aged Care system changes
24 June 2022Fact sheetThis update is designed for assessors and service providers and gives a summary of the system changes to be delivered on Monday 27 June 2022.
My Aged Care Quick Reference Guide 4 – Navigating and updating the client record (RAS)
24 June 2022GuidelineThis guide explains to Regional Assessment Services (RAS) assessors how to find and update various details in My Aged Care client records, using the Assessor Portal.
Part of a collection: My Aged Care – Regional Assessment Services information packMy Aged Care Quick Reference Guide 2 – Registering representatives and adding relationships (RAS)
24 June 2022GuidelineThis guide explains to Regional Assessment Services (RAS) assessors how to register a person or organisation in the older person's support network to speak on their behalf, and how to add support relationships in My Aged Care.
Part of a collection: My Aged Care – Regional Assessment Services information packMy Aged Care Quick Reference Guide 1 – Registering clients and facilitating referrals for assessment (RAS)
24 June 2022GuidelineThis guide explains to assessors how to register clients and have those clients referred for assessment in My Aged Care.
Part of a collection: My Aged Care – Regional Assessment Services information packMy Aged Care Quick Reference Guide 7 – Completing a support plan and support plan review (ACAT)
24 June 2022GuidelineThis guide helps assessors complete support plans and support plan reviews in the My Aged Care assessor portal.
Part of a collection: My Aged Care – Aged Care Assessment Teams information packMy Aged Care Quick Reference Guide 4 – Navigating and updating the client record (ACAT)
24 June 2022GuidelineThis guide explains to Aged Care Assessment Teams (ACAT) how to find and update various details in My Aged Care client records, using the Assessor Portal.
Part of a collection: My Aged Care – Aged Care Assessment Teams information packMy Aged Care Quick Reference Guide 2 – Registering representatives and adding relationships (ACAT)
24 June 2022GuidelineThis guide explains to Aged Care Assessment Teams (ACAT) how to register a person or organisation in the older person's support network to speak on their behalf, and how to add support relationships in My Aged Care.
Part of a collection: My Aged Care – Aged Care Assessment Teams information packMy Aged Care Quick Reference Guide 1 – Registering and self-referring clients (ACAT)
24 June 2022GuidelineThis guide explains to Aged Care Assessment Teams (ACAT) how to register and self-refer clients for assessments in My Aged Care.
Part of a collection: My Aged Care – Aged Care Assessment Teams information packMy Aged Care Quick Reference Guide – Navigating and viewing information in the client record
24 June 2022GuidelineThis guide explains how to search and view client record information in the My Aged Care service and support portal.
Part of a collection: My Aged Care – Service and Support Portal ResourcesMy Aged Care Quick Reference Guide – Create service delivery outlets and add service information
24 June 2022GuidelineThis guide explains how to create and maintain information about service delivery outlets using the My Aged Care service and support portal.
Part of a collection: My Aged Care – Service and Support Portal ResourcesMy Aged Care – Provider Portal User Guide: Part 2 Team Leader and Staff Member Functions
24 June 2022GuidelineThis guide explains to team leaders and staff members how to use the My Aged Care service and support portal.
Part of a collection: My Aged Care – Service and Support Portal ResourcesQuick Reference Guide: How to access and use the Serious Incident Response Scheme (SIRS) portal
24 June 2022GuidelineThis guide outlines how to access and use the SIRS portal through the My Aged Care service and support portal.
Part of a collection: My Aged Care – Service and Support Portal ResourcesMy Aged Care – Provider Portal User Guide: Part 1 Administrator Functions
24 June 2022GuidelineThis user guide explains to administrators how to use the My Aged Care service and support portal.
Part of a collection: My Aged Care – Service and Support Portal ResourcesMy Aged Care – Client summary tab
24 June 2022Fact sheetThis fact sheet explains the benefits of the client summary tab in the My Aged Care client record.
Part of a collection: My Aged Care – Assessor Portal Resources, My Aged Care – Service and Support Portal ResourcesMy Aged Care provider Specialisation Verification - Aged care provider guidance manual
24 June 2022GuidelineThis manual will help Aged care providers submit a specialisation application and to learn how the Specialisation Verification assessment process works.
Part of a collection: My Aged Care – Service and Support Portal ResourcesSpecialisation Verification application form
24 June 2022FormAged care providers who deliver specific services that meet diverse needs use this form to apply for specialisation verification.
Part of a collection: My Aged Care – Service and Support Portal ResourcesSpecialisation Verification Framework – detailed evidence requirements for providers
23 June 2022GuidelineThis document supports My Aged Care provider specialisation verification by giving aged care providers information about what questions they will need to answer and what evidence they will need to provide to support their specialisation verification application.
Part of a collection: My Aged Care – Service and Support Portal ResourcesmyAssessor app – sideloading files
23 June 2022App or toolAged care assessment organisations can distribute the myAssessor installation files so their staff can manually install (sideload) the myAssessor app on a Windows 8+ device.
Australian National Aged Care Classification (AN-ACC) app – sideloading files
23 June 2022App or toolAged care assessment organisations can distribute the Australian National Aged Care Classification (AN-ACC) installation files so their staff can manually install (sideload) the AN-ACC app on a Windows 8+ device.
My Aged Care Consent
17 June 2022Fact sheetThis fact sheet is for Regional Assessment Services (RAS) and Aged Care Assessment Team (ACAT) assessors. It provides guidance on the importance of gaining informed consent before the collection, use or disclosure of personal information when assessing for aged care services.
Part of a collection: My Aged Care – Assessor Portal ResourcesMy Aged Care quick reference guide – How to report residential aged care COVID-19 outbreaks and request support
3 June 2022GuidelineThis guide gives step-by-step instructions for residential aged care providers on how to view, add, and update COVID-19 outbreak or exposure reports. It also shows you how to create Commonwealth support requests using the COVID-19 Support Portal.
Part of a collection: My Aged Care – Service and Support Portal ResourcesFrequently asked questions – How to access and use the COVID-19 Support Portal
1 June 2022ProcedureThis document provides answers to frequently asked questions for residential aged care providers to access and use the COVID-19 Support Portal. Residential aged care services should report to the Commonwealth on COVID-19 outbreaks or exposures through this portal.