Resources
Hearing Services Program portal user guide – For clients
This user guide is for clients of the Hearing Services Program. It explains how to use the functions available to the general public.
Hearing Services Program portal user guide – Manage devices
Find out how to add, edit or update devices in the portal.
Hearing Services Program portal user guide – Portal user roles
Understand the different user roles in the portal.
Hearing Services Program portal user guide – Search, link and transfer clients
Learn how to locate a client and link them to your business, including transferring from another provider.
Hearing Services Program portal user guide – Accepting a portal invitation
Find out how to get access to the portal.
Hearing Services Program portal user guide – Apply for a new client voucher
Find out how to apply for a new voucher for a client in the portal.
Hearing Services Program portal user guide – Check client eligibility
Learn how to check a client’s eligibility for the program in the portal.
Hearing Services Program portal user guide – Confirm a return voucher
Find out how to get a return voucher in the portal for a client whose original voucher has expired.
Hearing Services Program portal user guide – Finalise a draft voucher application
Learn how to finalise a voucher application that is in draft.
Hearing Services Program portal user guide – Payments and reconciliation
Find out how to view payment information in the portal.
Hearing Services Program portal user guide – Process a recovery
Learn how to recover claims that were submitted in error, submitted with incorrect information, or did not comply with program requirements.
Hearing Services Program portal user guide – Submit a revalidated service claim
Learn how to submit a claim for a revalidated service for a client.
Hearing Services Program portal user guide – Access the training environment
Find out how to access our training environment so you can practise your portal skills and test new features.
Hearing Services Program portal user guide – Update client details
Learn how to update a client’s details in the portal.
Hearing Services Program portal user guide – Update your business details
Find out how to update the contact details, address or trading name of your business in the portal.
Hearing Services Program portal user guide – Download a batch claim response file
Find out how to download a batch claim file once it has been processed in the portal.
Hearing Services Program portal user guide – Upload a batch claims file
Learn how to submit a batch of claims by uploading the correctly formatted file.
Hearing Services Program portal user guide – Update a specialist services client
Learn how to update a client’s status in the online portal if are eligible for specialist services.
Hearing Services Program – Provider handbook
This handbook will help contracted service providers of the Australian Government’s Hearing Services Program meet the program’s requirements and deliver services.
Communications Kit - Hearing Health Awareness and Prevention
This communication kit encourages people with untreated or developing hearing loss (primarily in the 50–70 year age group) to proactively manage their hearing health.
One in six Australians experience hearing loss - poster
An editable poster for health care settings.
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Protecting your hearing
Having a hearing test helps to detect the early signs of hearing loss, so we can keep our hearing healthy for longer. Get help for your hearing health. Book a hearing check today.
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Managing your hearing
Having a hearing test helps to detect the early signs of hearing loss, so we can keep our hearing healthy for longer. Get help for your hearing health. Book a hearing check today.
Hearing Services Program – Visual identity graphics
These graphics can be used by Hearing Services Program providers to advertise their participation in the program.
Hearing well keeps you connected with family, friends, community & culture – Social posts
Social tiles and suggestion captions that you could use across your social media platforms. This content can be adapted in order to tailor it to your audience.
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