My Aged Care has resources that the aged care sector can order to share with their clients. This includes brochures, booklets and checklists. These resources are also available in up to 22 other languages.
Resources
Aged Care Volunteer Visitors Scheme National Guidelines
This document outlines the aims of the program and the roles and responsibilities of all parties to support program implementation. The Aged Care Volunteers Visitors Scheme (ACVVS) commences 1 July 2023.
Aged Care Volunteer Visitors Scheme (ACVVS) – Care recipient referral form
Use this form to provide a person's details, including any preferences, to help match them to a suitable volunteer visitor. You can complete this as an aged care service provider, a volunteer visitor coordinator, a person wanting to be visited or their representative.
Summary of My Aged Care and Government Provider Management System (GPMS) changes – November 2025
This update provides a summary of changes to the My Aged Care Service and Support Portal and GPMS from 3 November 2025.
Multi-Purpose Service Program Manual
This manual provides general information and guidance about the Multi-Purpose Service Program (MPSP). It explains the Government’s policy context and operational requirements for funded aged care services provided through the MPSP.
Aged care volunteering and the Aged Care Volunteer Visitors Scheme (ACVVS) booklet
This booklet has information about aged care volunteering and the ACVVS for potential and current volunteers, volunteer managers and providers.
Volunteers in aged care training and resource kit – For volunteers and volunteer managers
This toolkit connects volunteers, volunteer managers, and aged care providers to free, publicly available training and information on a range of topics. It does not replace or replicate any current provider training; it is aimed at complementing any existing training available for volunteers.
Parents and children who are separated by forced adoption or removal – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for parents and children who are separated by forced adoption or removal. It aligns with the updated Specialisation Verification Framework.
People who live in rural, remote or very remote areas – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for people who live in rural, remote or very remote areas. It aligns with the updated Specialisation Verification Framework.
People who are financially or socially disadvantaged – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for people who are financially or socially disadvantaged. It aligns with the updated Specialisation Verification Framework.
Government Provider Management System (GPMS) – User guide – 24/7 registered nurse reporting
This user guide explains how registered nurses can access, complete, and submit 24/7 registered nurse reports via GPMS from November 2025, including reporting requirements, eligibility for supplements, and support resources for residential aged care providers.
My Aged Care – Assessor Portal user guide for Residential Respite Classification Referrals (for assessment organisation team leaders)
This user guide outlines how assessment organisation team leaders interact with the My Aged Care assessor portal to manage Residential Respite Classification referrals.
Lesbian, gay, bisexual, trans/transgender or intersex – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for lesbian, gay, bisexual, trans/transgender, intersex or other sexual orientations or gender diverse or bodily diverse people. It aligns with the updated Specialisation Verification Framework.
Care Leavers, including Forgotten Australians and former child migrants placed in out of home care – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for Care Leavers, including Forgotten Australians and former child migrants placed in out of home care. It aligns with the updated Specialisation Verification Framework.
Accessing the Multi-Purpose Service Program (MPSP) – Consumer fact sheet
If you are an older person living in a rural or remote part of Australia, you may be able to access services through the Multi-Purpose Service Program (MPSP).
Assistive Technology over $15,000
This form is for people applying to access assistive technology over $15 000.
Multi-purpose service locations
Find a Multi-purpose service that can deliver aged care services in rural and remote locations. Locations are marked on a map and also available as a list of street addresses within each state and territory.
People from culturally, ethnically and linguistically diverse (CALD) backgrounds – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for people from culturally, ethnically and linguistically diverse backgrounds. It aligns with the updated Specialisation Verification Framework.
Leaving the Multi-Purpose Service Program (MPSP) – Consumer fact sheet
If you decide to leave the Multi-Purpose Service Program (MPSP) and access other aged care services, you might need to wait for services to become available and could pay higher fees.
Fees and charges under the MPSP – Consumer fact sheet
If you are an older person accessing aged care services under the Multi-Purpose Service Program (MPSP), you may be asked to contribute to the costs and pay some fees.
Frequently asked questions for potential volunteers in aged care
A fact sheet of frequently asked questions commonly asked by people interested in aged care volunteering.
People who are experiencing homelessness or at risk of experiencing homelessness – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for people who are experiencing homelessness or at risk of experiencing homelessness. It aligns with the updated Specialisation Verification Framework.
Engaging volunteers in aged care – Guidance handbook for aged care providers
The aim of this booklet is to guide providers through the considerations involved in volunteer engagement. Topics covered include the legislative environment, checklists to prepare for volunteer engagement, designing volunteer roles, recruitment and retention and some frequently asked questions.
Specialisation Verification Framework
The final framework sets out the criteria for specialised care delivery. Aged care providers who deliver specific services that meet diverse needs may apply for specialisation verification.
Managing volunteers in aged care – Guidance handbook for volunteer managers
This handbook provides guidance for aged care volunteer managers for volunteer engagement and management processes including recruitment, onboarding, retention, administration and further training and information. Aged care providers can also use this resource to support their volunteer managers.
Aboriginal and Torres Strait Islander Persons, including Stolen Generations – Specialisation Verification Application Form
This application form is used to apply for Specialisation Verification status for Aboriginal and Torres Strait Islander Persons, including Stolen Generations. It aligns with the updated Specialisation Verification Framework.
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