My Aged Care has resources that the aged care sector can order to share with their clients. This includes brochures, booklets and checklists. These resources are also available in up to 22 other languages.
Resources
Safeguards from Abuse policy
This policy outlines how the Act aims to safeguard older people from abuse by their registered supporters.
Cancellation of Registration policy
This policy outlines the processes for cancelling a supporter’s registration under the Act.
Care minutes targets in residential aged care by service (financial year 2025-26)
This document provides information on service-level care minutes targets in residential aged care for financial year 2025-26.
Support at Home booklet for Aboriginal and Torres Strait Islander people
Support at Home helps older people live at home for longer. This booklet provides information about the program for older Aboriginal and Torres Strait Islander people, their families and carers
Dispute Resolution policy
This policy outlines how disputes between registered supporters, or an older person and their registered supporter, should be handled under the Act.
Choice and Control policy
This policy outlines key elements involved in the registration and regulation of registered supporters that aim to promote the choice and control of older people seeking or receiving aged care services under the Act.
Notifications policy
This policy outlines the notifications that an older person and their registered supporters may receive when the System Governor makes a decision relating to the regulation of a supporter under the Act. This includes registration, suspension and cancellation of a supporter.
Registered Supporters Frequently Asked Questions
This document provides answers to frequently asked question about the registered supporter role under the Act.
Support at Home program – self-management
This fact sheet provides information on how Support at Home participants can use self-management for greater control over the services they receive.
Capacity in the registered supporter context policy
This policy outlines the concept of capacity in the context of an older person’s ability to make and communicate their own aged care decisions and the registered supporter role under the Act.
Aged Care Transition Taskforce – Summary of thirteenth meeting – 15 October 2025
A summary of the Aged Care Transition Taskforce meeting held on 15 October 2025.
Conflicts of Interest fact sheet
Frequently asked questions about conflicts of interest for older people and people supporting them in the registered supporter context.
Residential Care Service List
This booklet provides information on the care and services that residential care homes are required to provide.
Residential Care Service List and higher everyday living fee – Guidance for providers
The information in this manual is intended as a general guide to providers on the policy intent of the Residential Care Service List and the Higher Everyday Living Fee (HELF).
Support at Home program manual – A guide for registered providers
The Support at Home program manual is a guide designed to assist registered providers to understand and comply with the Support at Home program rules, procedures and obligations.
Higher everyday living fees in residential care homes
This booklet provides information on the new higher everyday living services that residential care homes may offer from 1 November 2025.
Accommodation Pricing Review Consultation Paper
The document reviews aged care accommodation pricing, including government support, resident payments, and recent reforms to balance resident protection and provider sustainability.
Support at Home classifications and funding fact sheet for Aboriginal and Torres Strait Islander people
Support at Home helps older people live at home for longer. This fact sheet provides information about the Support at Home classifications and funding for older Aboriginal and Torres Strait Islander people, their families and carers.
Provider-level care minutes performance in residential aged care (Financial year 2024–25)
A dataset for provider-level care minutes performance in residential care for Q1 to Q4 2024–25.
Service-level care minutes performance in residential aged care April to June 2025 (2024-25 Financial Year Quarter 4)
This document provides information on service-level care minutes performance in residential aged care.
COVID-19 outbreaks in Australian residential aged care homes – 17 October 2025
This weekly report provides a snapshot of data on the impact of COVID-19 in residential aged care facilities nationally in 2025. It includes data on the number of services impacted and number of staff and resident cases, as well as workforce, vaccine rollout, testing and PPE provided to services.
Support at Home fact sheet for Aboriginal and Torres Strait Islander people
Support at Home helps older people live at home for longer. This fact sheet provides information about the program for older Aboriginal and Torres Strait Islander people, their families and carers.
Residential aged care funding assessments dashboard
This dashboard provides users with information on the progress of residential aged care funding assessments.
Higher Everyday Living Fee fact sheet
This fact sheet explains the Higher Everyday Living Fee (HELF) that will be introduced on 1 November 2025. It includes useful information on the new fee and the transition from previous arrangements for both providers and consumers.
Training checklist – older people, their families and carers
Older people, their families and carers can download this checklist of training opportunities to keep track of their learning on the new Aged Care Act.
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