Aged Care Legislated Review

This review looked at whether the Living Longer Living Better reforms since 2012 have improved aged care in Australia. The review’s 2017 final report concluded that the reforms have made the aged care system more sustainable but more changes are needed.

Why was the review conducted?

In 2012, the government announced major changes to the aged care system. The changes were called the Living Longer Living Better (LLLB) reforms. 

The law that enabled these reforms to take place – Aged Care (LLLB) Act 2013 – also stated that an independent reviewer must:

  • review the effectiveness of the reforms
  • provide a final report by 1 August 2017

When did the review occur?

The review ran between 22 September 2016 and 31 July 2017.

What did the review cover?

The Aged Care (LLLB) Act 2013 stated that the review must look at a range of matters including if:

  • the reforms reduced unmet demand for residential and home care places
  • the government should continue to control the number and mix of places for residential and home care
  • key aged care services should change from a supply driven model to a consumer demand driven model

For the full list of key matters addressed by the review, see Section 4 of the Aged Care (LLLB) Act 2013.

What were the findings?

The review concluded that:

  • the LLLB reforms successfully made the aged care system more consumer driven and sustainable
  • more reforms are needed in particular areas

Read the full findings in the final report.

Legislated Review of Aged Care 2017 Report

This report presents the findings of the 2017 independent review of the Living Longer Living Better reforms. It includes 38 recommended actions to further improve the aged care system.

Who conducted the review?

The independent reviewer was Mr David Tune AO, PSM — a retired senior Australian public servant.  

Who was consulted?

The review consulted a range of stakeholders including:

  • approved providers
  • aged care workers
  • consumers
  • people with special needs
  • carers
  • representatives of consumers

The Aged Care Sector Committee and the National Aged Care Alliance also provided advice to inform the review.


A call for submissions opened on 14 October 2016 and closed on 4 December 2016. The review project team received and granted a number of requests for extensions beyond the closing date.

The review received 145 submissions from a range of stakeholders, including consumers, carers, providers and peak bodies. 

View the submissions on the National Library Archive website.


In February and March 2017, the review held targeted workshops with groups of stakeholders including:

  • consumers, carers and consumer representatives
  • aged care workers
  • aged care providers

Separate workshops were held with each of these stakeholder groups in all capital cities as well as three regional centres (Bendigo, Bundaberg and Port Augusta).

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