Resources

This sample contract provides hearing service providers with information on the terms and conditions they will have to abide by if they join the Hearing Services Program.

This user guide is for clients of the Hearing Services Program. It explains how to use the functions available to the general public.

Find out how to add, edit or update devices in the portal.

Understand the different user roles in the portal.

Learn how to locate a client and link them to your business, including transferring from another provider.

Find out how to get access to the portal.

Find out how to apply for a new voucher for a client in the portal.

Learn how to check a client’s eligibility for the program in the portal.

Find out how to get a return voucher in the portal for a client whose original voucher has expired.

Learn how to finalise a voucher application that is in draft.

Find out how to view payment information in the portal.

Learn how to recover claims that were submitted in error, submitted with incorrect information, or did not comply with program requirements.

Learn how to submit a claim for a revalidated service for a client.

Find out how to access our training environment so you can practise your portal skills and test new features.

Learn how to update a client’s details in the portal.

Find out how to update the contact details, address or trading name of your business in the portal.

Find out how to download a batch claim file once it has been processed in the portal.

Learn how to submit a batch of claims by uploading the correctly formatted file.

This fact sheet outlines what Hearing Services Program providers should do when entering into a maintenance agreement with a client.

This document is a standard deed of standing offer between the Hearing Services Program and suppliers of hearing devices.

This publication provides key information from the sixth meeting of the Allied Health Industry Reference Group. This includes major topics that were covered, points of discussion, and actions that we have agreed to.

This information kit provides guidance on how to encourage participation in the 'end gender bias' survey.

The first meeting of the National Nursing Workforce Strategy Advisory Group (SAG) was held on 8 June 2023.