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My Aged Care Workforce Learning Strategy 2025
This strategy outlines the required capabilities and minimum training requirements for the My Aged Care workforce. -
Publication of room prices on My Aged Care
On 1 July 2024 we updated the My Aged Care Service and Support Portal. This fact sheet outlines how residential aged care providers must enter room pricing information for publication on the My Aged Care website. -
Provider finance and operation information for older people, their families and their carers – Communication toolkit
This toolkit provides information and materials to help you communicate with older people, their families and carers about provider finance information on My Aged Care’s Find a Provider tool. -
My Aged Care – Service and Support Portal user guide – Part 1: Administrator functions
This user guide explains to administrators how to use the My Aged Care Service and Support Portal. -
Service and Support Portal user guide – Serious incident response scheme: Residential aged care services
This My Aged Care user guide is designed for administrators, team leaders and staff members. It explains how to access and use the Serious Incident Response Scheme (SIRS) functions for residential aged care services within the Service and Support Portal. -
My Aged Care – Service and Support Portal user guide – Part 2: Team leader and staff member
This guide explains to team leaders and staff members how to use the My Aged Care Service and Support Portal. -
My Aged Care Service and Support Portal user guide – The client record
This guide explains how to search and view client record information in the My Aged Care Service and Support Portal. -
My Aged Care Service and Support Portal user guide – Recording and updating client service delivery information
This guide explains how to enter and update service delivery information in the My Aged Care client record. -
My Aged Care – Application for Care Form
This form is for older Australians who want to apply for Australian Government-subsidised aged care, and for approved providers seeking approval for an emergency case. -
My Aged Care – Assessor Portal User Guide 3 – Managing Referrals for assessment and Support Plan Reviews
This guide explains how team leaders can accept, reject, transfer and change the priority of assessment referrals. -
When to Request a Support Plan Review from an Assessor fact sheet
This fact sheet explains the circumstances under which a service provider might request a Support Plan Review. -
Managing Commonwealth Home Support Programme service information in the My Aged Care ‘Find a Provider’ tool
This guide explains how Commonwealth Home Support Programme (CHSP) providers should display their service information in the My Aged Care ‘Find a Provider’ tool. -
Summary of changes for the My Aged Care System and Government Provider Management System (GPMS)
This collection contains summaries of changes made to the My Aged Care System and the Government Provider Management System (GPMS). -
My Aged Care provider Specialisation Verification – Aged care provider guidance manual
This manual will help Aged care providers submit a specialisation application and to learn how the Specialisation Verification assessment process works. -
Specialisation Verification Framework – detailed evidence requirements for providers
This document supports My Aged Care provider specialisation verification by giving aged care providers information about what questions they will need to answer and what evidence they will need to provide to support their specialisation verification application. -
Support Portal for providers reporting a COVID-19 outbreak or exposure in residential aged care
Describes the steps to report a COVID-19 outbreak or exposure in residential aged care. -
My Aged Care Service and Support Portal user guide – Advanced outlet and service management – Transferring clients and services
This guide explains how to transfer clients and services within and between outlets in an organisation using the My Aged Care Service and Support Portal. -
Summary of My Aged Care system changes – October 2023
This update provides a summary of changes to the My Aged Care System from 9 October 2023. -
Summary of changes for the My Aged Care System and Government Providers Management System (GPMS) – July 2023
This update provides a summary of changes to the My Aged Care System and the Government Provider Management System (GPMS) from 3 July 2023. -
Service and support portal user guide – Viewing wait time information for Home care packages
This guide explains how to interpret client wait time information for Home Care Packages in the My Aged Care Service and Support portal. -
Service and Support Portal user guide – Manage referrals for service
This guide explains how to manage referrals for service in the My Aged Care Service and Support Portal. -
New training and learning system for My Aged Care Workforce
These resources will assist My Aged Care organisations to train new staff using the new My Aged Care Workforce Learning system including the My Aged Care Learning Management System (MAClearning). -
Hospital Portal User Guide – Navigating the client record in the hospital portal
This quick reference guide is to help authorised hospital staff use the hospital portal to access patient aged care assessment information in My Aged Care to help streamline the discharge planning process for older people in Australia. -
My Aged Care Hospital Portal – Organisation Administrator User Guide
This guide gives hospital staff who use the My Aged Care hospital portal an overview of the portal and how to use it. It describes the functions that hospital staff with the administrator role will perform and how to give access to the other hospital user roles. -
My Aged Care – Hospital Portal resources
These resources have been designed to help hospital staff use the My Aged Care hospital portal. They include fact sheets, guidelines and user guides.