My Aged Care Process Overview – Residential Care

This diagram shows the key steps that providers should follow when providing residential care. It provides links, where available, to further guidance information.


My Aged Care Process Overview – Residential Care

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Health sector

The My Aged Care system and process overview wheel helps residential care providers carry out their role.  It gives information on:

  • becoming an approved provider
  • being allocated residential aged care places
  • accessing the provider portal
  • receiving and managing service referrals
  • providing care
  • making claims
  • administrative requirements
  • reviewing and reporting.

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