Home Care Packages Program Research Report

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General public

This report describes the results of market research in August and September 2017. The research focused on:

  • people receiving home care packages
  • home care package service providers

It asked them about their experiences and how satisfied they were with the:

  • My Aged Care initiative
  • Increasing Choice in Home Care reforms (started in February 2017)

The research results showed that that:

  • people receiving home care packages were highly satisfied with their services — only 7% were thinking about changing providers
  • existing home care providers were more negative about My Aged Care and the Increasing Choice reforms compared to new providers