Volume 10 is delivered in two parts, disability service providers (part a) and National Disability Insurance Scheme Quality and Safeguards Commission (NDIS Commission) (part b). This volume examined how to do more to prevent, identify and respond to violence, abuse, neglect, and exploitation in disability services.
This volume included 33 recommendations that propose changes to policies, strategies and procedures, increasing compliance, regulation and enforcement measures, improving the quality and safety of services, training and performance management, consider appropriate forms of redress and strengthening choice and control that lead to better outcomes for people with disability.
The table below outlines progress made against recommendations in this volume.
Read more about the status definitions in the Reader's Guide.
Disability service providers
| Number | Recommendation | Lead Jurisdiction | Response | Status |
|---|---|---|---|---|
| 10.1 | Embedding human rights | Australian, state and territory governments | Accept in principle | Further work required |
| 10.2 | Independent support coordination | Australian, state and territory governments | Accept in principle | Further work required |
| 10.3 | Adequate support coordination | Australian Government | Accept | In progress |
| 10.4 | Quality of support coordination | Australian Government | Accept in principle | In progress |
| 10.5 | Advocacy | Australian Government | Accept in principle | In progress |
| 10.6 | Supported decision-making in disability services | Australian Government | Accept in principle | In progress |
| 10.7 | Practical guidance on supported decision-making | Australian Government | Accept in principle | In progress |
| 10.8 | A national disability support worker registration scheme | Australian Government | Subject to further consideration | Subject to further consideration |
| 10.9 | The Social, Community, Home Care and Disability Services Industry Award | Non-government and Australian Government | Note | Note |
| 10.10 | Provider of last resort | Australian, state and territory governments | Accept in principle | In progress |
NDIS Quality and Safeguards Commission
| Number | Recommendation | Lead Jurisdiction | Response | Status |
|---|---|---|---|---|
| 10.11 | Internal procedures for monitoring reportable incidents | Australian Government | Accept in principle | In progress |
| 10.12 | Introduction of class or kind determinations | Australian, state and territory governments | Accept in principle | Further work required |
| 10.13 | Creating an independent investigators panel | Australian Government | Accept in principle | Further work required |
| 10.14 | Developing model policies and procedures | Australian Government | Accept in principle | Further work required |
| 10.15 | Complaint handling and investigative practice guideline | Australian, state and territory governments | Accept in principle | Further work required |
| 10.16 | Requirement to consider redress | Australian, state and territory governments | Accept in principle | Further work required |
| 10.17 | Access to safeguarding indicators and expertise | Australian Government | Accept in principle | Further work required |
| 10.18 | Improved complaint handling procedures and responses | Australian Government | Accept in principle | In progress |
| 10.19 | Requirement to investigate certain complaints | Australian, state and territory governments | Accept in principle | Further work required |
| 10.20 | Making complaint processes accessible | Australian Government | Accept | In progress |
| 10.21 | Registration and audit process | Australian, state and territory governments | Accept in principle | Further work required |
| 10.22 | Strengthened regulatory requirements | Australian, state and territory governments | Accept in principle | Further work required |
| 10.23 | Publishing data about the unregistered provider market | Australian Government | Accept | Further work required |
| 10.24 | Improved access to behaviour support practitioners | Australian Government | Accept in principle | Further work required |
| 10.25 | Strengthened monitoring, compliance and enforcement | Australian Government | Accept in principle | Completed |
| 10.26 | Expanded data reporting and publication | Australian, state and territory governments | Accept in principle | Further work required |
| 10.27 | Strengthened intelligence capacity | Australian Government | Accept in principle | Completed |
| 10.28 | Information sharing between prescribed bodies | Australian, state and territory governments | Accept in principle | Further work required |
| 10.29 | Establishing a First Nations Unit | Australian Government | Accept in principle | Completed |
| 10.30 | Engagement and capacity building activities | Australian Government | Accept in principle | In progress |
| 10.31 | Continuous monitoring of criminal charges | Australian, state and territory governments | Accept in principle | In progress |
| 10.32 | Operational framework to guide worker screening | Australian, state and territory governments | Accept in principle | In progress |
| 10.33 | Reviewing information sharing arrangements | Australian, state and territory governments | Accept in principle | Further work required |
Date last updated: