Responsibility: Australian, state and territory governments
Joint Response: Accept in principle
Status: Further work required
What has been achieved to date
All governments remain committed to working together to progress this recommendation.
The NDIS Quality and Safeguards Commission (NDIS Commission) is undertaking a review of Commissioner-made NDIS Rules and NDIS Practice Standards, which have not undergone a comprehensive review since their introduction. This review will consider the recommendations of the Disability Royal Commission.
What the Disability Royal Commission said in the final report
a) The Minister for the National Disability Insurance Scheme should, in consultation with states and territories, amend the Core Module of the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018 (Cth) to issue further standards that address complaint handling and incident management.
b) The NDIS Quality and Safeguards Commissioner should amend the Core Module of the National Disability Insurance Scheme (Quality Indicators for NDIS Practice Standards) Guidelines 2018 (Cth) to strengthen the requirements relating to complaints and incidents (see Table 10.10.2), accountable governance (see Table 10.10.3), and worker capacity and training (see Table 10.10.4).
Joint Government response July 2024
The Australian Government and state and territory governments support strengthening complaint handling and incident management requirements to better protect people with disability.
The NDIS Commission will commence a review of the NDIS Practice Standards, which form part of the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018 in consultation with people with disability, NDIS providers and states and territories in 2024. The outcomes of the review will inform the issuing of further standards that address complaint handling and incident management.
More recommendations
View progress on other recommendations made by the Royal Commission.