Responsibility: Australian, state and territory governments
Joint Response: Accept in principle
Status: Further work required
What has been achieved to date
All governments remain committed to working together to progress this recommendation.
The NDIS Quality and Safeguards Commission’s (NDIS Commission) Data and Regulatory Transformation (DART) project, announced as part of the 2024-25 Budget, will support the NDIS Commission's capabilities to collect, analyse and publish data about a broader range of items consistent with this recommendation.
In August 2024, a comprehensive complaints report, summarising detail of complaints received (including unregistered providers), quality, and safety issues identified was published on the NDIS Commission website.
The NDIS Commission has developed a Data Quality Framework and is implementing data quality monitoring to ensure that published data is of high quality.
The NDIS Commission is currently developing a Public Sharing of Data policy, which will ensure publication of data is well governed.
The NDIS Commission’s review of Commissioner-made NDIS Rules includes considering changes to the National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018 and the recommendations of the Disability Royal Commission.
What the Disability Royal Commission said in the final report
a) In addition to data currently published, the NDIS Quality and Safeguards Commission should publish in quarterly activity reports and annual reports:
- ‘disaggregated data’ relating to complaints, reportable incidents and behaviour support, having regard to suggested data in Table 10.13.1
- a comprehensive analysis of data trends, identifying systemic issues relating to the quality and safety of National Disability Insurance Scheme (NDIS) supports and services
- ‘operational performance data’ relating to complaints, reportable incidents, compliance and enforcement, having regard to the suggestions in Table 10.13.2.
b) The Minister for the NDIS should, in consultation with states and territories, amend the reporting requirements in the National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018 (Cth) to enable provider investigation outcome data to be collected on a routine basis from NDIS providers.
Joint Government response July 2024
The Australian Government and state and territory governments recognise the value and importance of data in proactively identifying issues, monitoring trends, improving collaboration and responses between relevant regulatory bodies, and better safeguarding people with disability from violence, abuse, neglect and exploitation.
The NDIS Commission will work with people with disability, their representatives, and NDIS service providers to identify potential approaches to the collection of provider investigation outcome data on a routine basis from NDIS providers and publication. Changes to NDIS systems and development of provider guidance will be required to support this recommendation.
More recommendations
View progress on other recommendations made by the Royal Commission.